- Nov 14, 2012
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I've been an S6 Active user since June 2015. Since then, I've absolutely loved this device as it offers a ton of features and suited my daily needs. However, there have been some bumps along the road that resulted in repairs by the Samsung Service Center and a warranty exchange by ATT. Here's the rundown:
Original device: Screen cracked after my son bit the edge. No crack visible, but disabled the display. Screen replaced at the repair center
Original device: Water entered device during a visit to a water park. No submersion, but alot of splashing as I was taking pictures. LCD was deemed faulty and replaced at the repair center at no cost.
Original device: Experienced battery drain and heat issues. No physical damage to the device. ATT Warranty replacement.
2nd device: Water entered device after being submerged in 2 feet of water for approximately 3 minutes. Device shows no signs of physical damage and SIM card tray was inserted properly at the time of submersion. (Here is where I am now)
In short, I have a warranty replaced device that appears to be water damaged. I'm no phone tech, but I can see condensation inside both front and rear camera lenses and the device does not charge or power on. It is apparent that this particular device was not capable of resisting water for the advertised time and depth. The device must have taken on water like a sinking ship the instant it was submerged.
Perhaps this warranty replaced device was a screen repair that was not properly sealed? Maybe it wasn't. Maybe it is just one of those S6 Actives that isn't truly IP68 certified as it was marketed as. So here I sit with a dead phone which I am still paying for on ATT Next. Over the next few days, I'll be thinking about how to address my situation and maybe even help those who experience the same problem only to get the "Water Damage not covered" thrown in their face.
After seeing Phil's post about the S7 Active and Consumer Reports, I realized that some S7 Active owners are experiencing their devices taking on water. I find it completely unacceptable that these specialty devices, designed to withstand the elements, have issues doing so.
I'll end this post by saying that I am a consumer and phone enthusiast. If you're reading this, chances are that you take a greater than average level of interest in the Active line as well. Most of us aren't doing the drop/durability/underwater tests with our phones, but we're using them in a manner in which we believe the device is capable of handling. We believe this because the "IP68" certified that appears on the marketing material leads us to think that.
Original device: Screen cracked after my son bit the edge. No crack visible, but disabled the display. Screen replaced at the repair center
Original device: Water entered device during a visit to a water park. No submersion, but alot of splashing as I was taking pictures. LCD was deemed faulty and replaced at the repair center at no cost.
Original device: Experienced battery drain and heat issues. No physical damage to the device. ATT Warranty replacement.
2nd device: Water entered device after being submerged in 2 feet of water for approximately 3 minutes. Device shows no signs of physical damage and SIM card tray was inserted properly at the time of submersion. (Here is where I am now)
In short, I have a warranty replaced device that appears to be water damaged. I'm no phone tech, but I can see condensation inside both front and rear camera lenses and the device does not charge or power on. It is apparent that this particular device was not capable of resisting water for the advertised time and depth. The device must have taken on water like a sinking ship the instant it was submerged.
Perhaps this warranty replaced device was a screen repair that was not properly sealed? Maybe it wasn't. Maybe it is just one of those S6 Actives that isn't truly IP68 certified as it was marketed as. So here I sit with a dead phone which I am still paying for on ATT Next. Over the next few days, I'll be thinking about how to address my situation and maybe even help those who experience the same problem only to get the "Water Damage not covered" thrown in their face.
After seeing Phil's post about the S7 Active and Consumer Reports, I realized that some S7 Active owners are experiencing their devices taking on water. I find it completely unacceptable that these specialty devices, designed to withstand the elements, have issues doing so.
I'll end this post by saying that I am a consumer and phone enthusiast. If you're reading this, chances are that you take a greater than average level of interest in the Active line as well. Most of us aren't doing the drop/durability/underwater tests with our phones, but we're using them in a manner in which we believe the device is capable of handling. We believe this because the "IP68" certified that appears on the marketing material leads us to think that.
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