I received the KMV78Y update this morning, and finally got round to checking the contact voltages after applying it.
The centre contact is now at 0V as it should be, the one next to the ground contact (reset switch end) is showing 1.755V and I can feel a tingle with my tongue across those contacts. That doesn't seem right to me. Originally both these contacts measured 1.7-1.8V, so the centre one is definitely powered off now.
I will be interested to hear what you get from them about a replacement, the 2 contacts on mine, especially the centre one, are pitted and missing not just the gold plating but also noticeable amounts of the base metal.