Thunderbolt keeps restarting itself

[shley00]

I got a new phone through insurance and ever since then it keeps restarting itself over and over for no reason. Has anyone else had this problem? If so, what is the resolution? Thanks!

Sent from my ADR6400L using Tapatalk

 

[bjboucher]

Are you saying that it is rebooting non-stop, like in a loop, or is it restarting several times a day?

 

[SuperDave1621]

I had this a week ago. VZ tech support had me do a full reset of the phone and start from scratch. So far it's been fine.

 

[sublimize]

I've had this phone for about a month, had the same issue 2 weeks in. Verizon had me do a hard factory reset as well. That (besides erasing everything I had accrued to that point including apps and customizations) seemed to fix it... for about 2 more weeks. Started happening again. Can't make calls, can't text, can't use internet, reboots randomly on average once an hour but sometimes 4 times in 10 minutes, you never can tell. I have factory reset it 4 times now, but its still doing the same thing. Please, does anyone have any answers to this?!

 

[bjboucher]

I've had this phone for about a month, had the same issue 2 weeks in. Verizon had me do a hard factory reset as well. That (besides erasing everything I had accrued to that point including apps and customizations) seemed to fix it... for about 2 more weeks. Started happening again. Can't make calls, can't text, can't use internet, reboots randomly on average once an hour but sometimes 4 times in 10 minutes, you never can tell. I have factory reset it 4 times now, but its still doing the same thing. Please, does anyone have any answers to this?!

Yes, the answer is simple. Call Verizon and get a replacement. That is not normal. Even when there was a pretty widespread problem with reboots after MR1 I dont think anyone's phones rebooted that much.

 

[sublimize]

Yes, the answer is simple. Call Verizon and get a replacement. That is not normal. Even when there was a pretty widespread problem with reboots after MR1 I dont think anyone's phones rebooted that much.

THanks, I will try that.

 

[racedog]

THanks, I will try that.

And VZW will send you a CLNR (certified like new replacement), now, no matter that when you bought the TB you paid for a NEW phone, and you can hope that the CLNR will not have the same problem as the one its replacing. Mine did, new (sort of) phone, same old problem. As much as I loved the TB when it was new and working, I've learned to hate this phone more than any other that I have ever used and that's been about 15 years of cell phone use.

 

[EeyoreDNL]

Root. Then install new GB ROM and MR2. That how I solved my re-boot problem.