Thunderbolt not accepting password with characters

njcollins56

New member
Jan 14, 2011
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I recently purchased a Thunderbolt, so far so good.

The only problem I am having is that it will not accept my AOL email address/password combination.

I KNOW 100% that both are correct, I've been using them for years. I think the problem is because I use symbols in my password. I use the keys 1960 but holding shift( on the computer keyboard), which becomes !(^). On the phone whenever I use those symbols it doesnt take. And the symbols do not match up with a regular computer keyboard.

Can anyone help me? I really dont wanna change my password
 
On your phones keyboard, if you press the ?123 key and then the Alt key... it will bring up all the symbols.