Thunderbolt Overheating

[tihsho]

So I've been reading a few posts of people having issues with the tbolt overeating. I've gone through 4 phone, 3/4 due to them getting smolderingly hot (72 degrees C.) After speaking to a few store managers I was told a few customers who have had this problem have been issued store credit for the phone (close or equal to the upgrade price) that can be used on another phone or the bill. Anyone go through this process? Stores seem to mention it, but are not authorized to do such things. The Verizon customer service line denies any of these claims... I'm kind of stuck between a rock and a hard place here... I need a reliable phone as I use it as a work phone as well as personal, and holding a smoldering phone to my face is a no no. I'd rather not be the first case of a tbolt hospital run due to an exploding battery.

So some of you might ask what I'm running to make it so hot? Nothing. The brightness is on the lowest stock widget setting with a few second timeout. I turn off syncing to save battery, though I have an extended battery it lasts just as long as the regular. I'm guessing the tbolts keep killing the extended and regular batteries with extensive heat. I swear I'm going to get a decent burn on my thigh due to the phone...

Side note: I honestly hate HTC, this phone has been nothing but problems from day 1 I got it... Can't wait till Motorola comes out with a LTE phone. Not only are the phones more reliable, but they will take responsibility for problems with their phone. I've called HTC direct and they keep giving me the run around "This is the first we have heard of this. Our phones do not overheat like that unless they are running custom ROMs" and I have not even rooted this phone or loaded a custom ROM on it...

Thoughts?

 

[mclarryjr]

I have not had any overheating problems with mine since the launch date it hhas gotten a little hot while using the navigation application but no more than any other Android phone (3) that I have owned. I do frequent these forums and haven't seen any threads I can remember where people were having issues with their phones overheating. Not sure if you have very bad luck or your using an app which is causing the GPS to always run which would make your phone hot. I would try another replacement and let us know if your still having issues and we can try to help you out.

 

[tihsho]

Well that's the plan. I have another replacement sitting in my living room still in the Verizon box... Need to pick up screen protectors before I set it up...

This will be the 4th tbolt I have gone through. As for the GPS thing, its always off unless I'm using Nav which is rare.

 

[Ed Witles]

Mine got all hot n bothered while driving 1k miles. Just nav and SKY.fm running. The GPS starts acting stoopid and won't lock. The FC's everywhere. Screen is very warm and sometimes battery temp shows 127f.

But a restart make it all better for a spell.

Rooted, but stock - no custom rom.

 

[yodatom10]

I have never had a phone overheat. I almost wonder if the powersorce u are using to charge the phone has something wrong with it

 

[itstheAtomBomb]

I'm in Arizona, so the phone reaches 110 F by sitting in my pocket, turned off, I have hit 120?F many times, the VZW store tells me to cool the phone off with a sealed ice pack... as dumb as it sounds... they have bolts at the store and they all have icepacks on the workstations that they are at for their phones lol... it does work pretty fast, I can go from 120?F to 75?F in like 20 min.

 

[mclarryjr]

you may want to purchase the app system panel if your still having problems and it will give you a true list of apps that are running and the ones that are running in the background so if it's an app we can find out which one.

 

[yodatom10]

you may want to purchase the app system panel if your still having problems and it will give you a true list of apps that are running and the ones that are running in the background so if it's an app we can find out which one.

thats not a bad idea. I don't think its an app but you never know

 

[BrianTufo]

I have never had a phone overheat. I almost wonder if the powersorce u are using to charge the phone has something wrong with it

I was wondering that as well. Are you using the stock supplied charging brick and cable?

My TBolt got hot a few times with the stock battery after playing games for quite a bit lol but other than that it's been freakin rock solid. No reboots no heat typically and no signal problems. I LOVE this phone! Sucks you are having issues.

Try setting up the new phone without loading any of your apps onto the device. Maybe an app you have has gone rogue and is constantly doing something to cause the heat. This isn't a common problem and there is no way of the 4 bolts you have had have been defective the exact same way. There has to be something like an app or apps causing this issue for you.

 

[dpham00]

if it's hitting 72 deg C (162 deg F), then there's something wrong with the phone. it's possible that your phone is constantly searching for a signal. what signal strength are you seeing, you can use an app like lte onoff from the market to see signal strength. either that, or something has to be way out of whack.

you can also use battery monitor widget to see how much power your phone is using.