Trade Ins

[trucksmoveamerica#AC]

my trade in was received on Feb 7th. i received the email.

i've called in several times, as of today, March 7th, still no answer yet.

my phone is pristine and in like new condition!

weird.

You're on day 15 going by business days. Calling in before 21 business days is just going to aggravate you more.

Where are you from where it's March 7th?

 

[Dualmonitors]

You're on day 15 going by business days. Calling in before 21 business days is just going to aggravate you more.

Where are you from where it's March 7th?

ok. thx.

typo: march 2nd. thank you!

 

[trucksmoveamerica#AC]

ok. thx.

typo: march 2nd. thank you!

I figured as much

 

[Dualmonitors]

I figured as much

@mustang7757 and various others had theirs approved for trade in in ONE DAY!

wonder why my absolutely "like new" pristine S24 Ultra has still not yet gotten "approved"? strange.

 

[sulla1965]

Received on Feb 13, so 21 business days means I still have until March 14 before I can expect an answer. My s24 Ultra had some bad micro scratches, but no other imperfections. And I don't believe micro scratches' are grounds for a failed trade in.

 

[trucksmoveamerica#AC]

@mustang7757 and various others had theirs approved for trade in in ONE DAY!

wonder why my absolutely "like new" pristine S24 Ultra has still not yet gotten "approved"? strange.

It's pure luck. Samsung has no rhyme or reason how they do things. They do the same when shipping pre-orders. I've seen where some ordered a week after others ordered day one and some that ordered later got their phone first.

It's also does not matter what phone or the condition of how fast the process is. I promise you my phone was in better shape then yours, mine was only 2 months old hardly used, and I'm also still waiting.

If you don't get your approval email then on day 22 I would contact them. Even though it's day 22, all that will happen when you contact them is they will open a ticket and tell you they will email you the results, so don't expect them to instantly approve it, if they do say thank you and be happy. I usually don't even count the day you receive the email saying they received your trade in, so I'm actually calling day 23.

If you got the we received your phone email you are good, you won't be getting charged. One fmm time it was 3 1/2 months after the we received your phone email before they finally sent me a email saying they manually approved it, and that was after i created a ticket with them....I assume they lost the phone in their approval process. So until you get the email saying they are going to charge you, just relax. It's not easy I get that, but it's the process... Some have good luck,I have before, and some take a while to process, which I've had that before also.

 

[trucksmoveamerica#AC]

Received on Feb 13, so 21 business days means I still have until March 14 before I can expect an answer. My s24 Ultra had some bad micro scratches, but no other imperfections. And I don't believe micro stretches' are grounds for a failed trade in.

I would go 22 business days at least. I usually go 23 because I don't count the day they received it. This way if I call they have no choice but to issue a ticket and address it.

 

[mustang7757]

@mustang7757 and various others had theirs approved for trade in in ONE DAY!

wonder why my absolutely "like new" pristine S24 Ultra has still not yet gotten "approved"? strange.

I was lucky, in all my years doing this I never had it approved that quickly.

 

[Dualmonitors]

I was lucky, in all my years doing this I never had it approved that quickly.

i am so very careful with my phones that it is literally pristine.

their trade in service is really rather poor, holding us for such a long time not knowing if and when they'll approve a whopping $900 (iirc) trade in value! sheesh.

 

[mustang7757]

i am so very careful with my phones that it is literally pristine.

their trade in service is really rather poor, holding us for such a long time not knowing if and when they'll approve a whopping $900 (iirc) trade in value! sheesh.

It just how they process it no one knows some get it quickly others wait a little longer , I wish I could give more insight about it but that's how it is .

 

[tcronin89]

Got this E-Mail this morning:

Thank you for participating in our Trade-in program. We have received your trade-in shipment, but have not been able to complete its inspection due to high volumes over the holiday period. There is no need to contact Samsung at this time and we will inform you once your device has been processed and confirmed.

We are sorry for this delay and any concern it has caused. Thank you for choosing Samsung.

 

[Dualmonitors]

Got this E-Mail this morning:

Thank you for participating in our Trade-in program. We have received your trade-in shipment, but have not been able to complete its inspection due to high volumes over the holiday period. There is no need to contact Samsung at this time and we will inform you once your device has been processed and confirmed.

We are sorry for this delay and any concern it has caused. Thank you for choosing Samsung.

Interesting that you received this email and I didn't even get this email!