Trade Ins
- Thread starter Ihazterbo
- Start date
Paul Bledsoe
Member
- May 8, 2013
- 18
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Just got my notification of successful trade-in this morning. No issues at all...this time.
You have the right to call now, you are in day 22. I would call so they can get a ticket going, because it'll still take some time, it won't be immediate when you call. I know last time I called and got a ticket going it was another 2 months before I finally received the approval email. I actually forgot about the trade in when I received it.
doxidad
Well-known member
- Feb 16, 2014
- 128
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I did call and they said they would expedite a check on what happened and I would received an email within
24-48 hrs letting me know what is going on.
Good deal. Hopefully it doesn't take 2 months like mine did. My 21 days are next Monday.
nitewulf
Well-known member
- Oct 20, 2023
- 53
- 54
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My 21 days are up tomorrow and I'll be on the phone Friday morning. I will post what they tell me.
joeldf
Well-known member
- Dec 19, 2011
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I know most of these responses are for trade ins to Samsung, but I recently ordered and got the S25 256GB for my son through AT&T. They still had their "any year any condition" promo running - in fact, it's still running as of this post.
We ordered it back on 2/24, and got it 3 days later.
Yesterday I walked the old S9 being used as the trade-in into a local corporate AT&T store. Got the receipt for it noting it's assessed value ($10), and the value applied based in the promo deal which overrides the assessment ($800).
If it's like last year when I traded in my busted S20 FE for my current S24+, it'll still take at least 2 months before I see the credit applied to my bill.
We ordered it back on 2/24, and got it 3 days later.
Yesterday I walked the old S9 being used as the trade-in into a local corporate AT&T store. Got the receipt for it noting it's assessed value ($10), and the value applied based in the promo deal which overrides the assessment ($800).
If it's like last year when I traded in my busted S20 FE for my current S24+, it'll still take at least 2 months before I see the credit applied to my bill.
sulla1965
Well-known member
- Feb 27, 2013
- 2,696
- 205
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Received by Samsung on Feb 12.
We’re happy to inform you that your Galaxy S25 Ultra 256GB (Unlocked) trade-in related to order x0000x, was successful. It qualified for the full $900.00 trade-in value you received during your purchase.
So still batting 1.000 with Trade ins.
We’re happy to inform you that your Galaxy S25 Ultra 256GB (Unlocked) trade-in related to order x0000x, was successful. It qualified for the full $900.00 trade-in value you received during your purchase.
So still batting 1.000 with Trade ins.
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Well mine was received February 14th. This morning March 13th I received the email saying trade in was successful. The journey is over for me.
bhatech
Trusted Member
- Nov 21, 2012
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Feb 12th received group here. Just got an email a couple of hours back that trade in completed successfully. (S24 Ultra)
Was never in doubt
Was never in doubt
nitewulf
Well-known member
- Oct 20, 2023
- 53
- 54
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Just got an email that says "We are happy to inform you that there will not be any chargeback related to your trade in order xxxxxxxxxxx. No further action is needed at this point."
Oh well, at least it's resolved
Oh well, at least it's resolved
doxidad
Well-known member
- Feb 16, 2014
- 128
- 17
- 18
I finally received an email stating there will not be a charge back for my trade in. I sent my trade in , a 23+ , and it was received on February 8th. After 22 business days, I called and had a ticket taken out. I was told I would hear something back with 24-48 hrs. It's been more time than they said, but it is finally done. Now I'm am waiting on a watch that I traded in and it was received by Samsung on March 13th. Hope this one goes smoother.
Five weeks after they received my S24 Ultra, I just received notice that I will not be receiving a $900 credit because they claim that I "did not disable your personal security locks, the Factory Reset Protection or Activation Lock."
I know this is not the case...device was fully unlocked and reset when I sent it back. I've traded in several phones, a couple tablets and two Galaxy watches to Samsung previously without any issue, so it's not like I don't know what I'm doing. Has anyone ever had any luck fighting this situation?
I know this is not the case...device was fully unlocked and reset when I sent it back. I've traded in several phones, a couple tablets and two Galaxy watches to Samsung previously without any issue, so it's not like I don't know what I'm doing. Has anyone ever had any luck fighting this situation?
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I would call and try. This is Samsung, their customer service sucks but you won't know unless you try.
Please put your weapons in locked room so you don't harm yourself feeling it's the only way out. You will feel dumber after talking to them. I would still try though as it's a lot of money
Please put your weapons in locked room so you don't harm yourself feeling it's the only way out. You will feel dumber after talking to them. I would still try though as it's a lot of money
I had a chat session with someone who was "escalating it to a supervisor" who is supposed to respond by email within 48 hours. Most likely they'll just say the trade-in company said it's not reset and I'm out of luck, but we'll see. I'm really not expecting a satisfying resolution...
BerryBubbles
Well-known member
- Aug 14, 2014
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- Feb 6, 2017
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In the future if you haven't it's a good practice to make videos of the return process especially factory resetting in settings not recovery as that will still have your account information Lock to the device.
While I'll never know what really happened to create an issue in the first place, I did receive a pair of very brief emails this morning, both with the following message...
"We are happy to inform you that there will not be any chargeback related to your trade-in order #SA****** . No further action is needed at this point."
One of them referenced my support case number in the subject line, so contacting them yesterday worked out in my favor!
"We are happy to inform you that there will not be any chargeback related to your trade-in order #SA****** . No further action is needed at this point."
One of them referenced my support case number in the subject line, so contacting them yesterday worked out in my favor!
- Feb 6, 2017
- 95,958
- 11,461
- 113
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