Transfering Pictures to Pc error

[TJB]

I am getting an error message when I try to move pictures or videos off of my GN2 on to my pc using a USB connection.

In file manager I open up the phone drive and then my SD card. I see and select the files I want to copy over. When I drag and drop them in the new folder an error comes up that "the requested resource is in use." It won't even let me move them to a new file folder on the phone.

Any help would be appreciated..

Thanks

 

[KahneFan]

Using Kies Air is an extremely easy way to transfer to your PC (if you have WiFi). Click Kies app, click "Start", go to the URL it suggests in your PC browser* (using http:// as it states), your phone will pop up a passcode for you to enter on your browser, you should now have full access to your phone.

*I have found using internet explorer works best for me for some reason for this step. I typically use Chrome, but I use IE for Kies.

 

[TJB]

Wifi works but it is very slow. I have a large video to transfer and it takes 45 minutes.

Any suggestions on why my USB transfer is not working?

 

[TJB]

Anyone have this problem??

 

[shanereynolds]

I'm sure you have figured it out by now, but this is for anyone else having the same issue. On my PC when I browse to the folder I want to copy file from, it shows you the files in the folder. In my case it was photos and videos. I think even though it is showing you the files in there it takes a while to access them directly. I was getting the same error after trying and trying to copy the file, I then just waited a couple minutes and then tried again and it worked. This has happened several times since then and I always have to wait a min or two. Oh and no my computer is not slow ( it is only a couple of years old and has a Core i7 with 12 GB Ram).

One more note.. don't browse your files with windows explorer in preview mode. At least not when you are going to copy them. If windows explorer is using the files to preview it, it may give you the error that the selected file is "in use".

 

[Steve Cadman]

i found this solved my problem:

I had the same problem and found that the problem was that my file manager was showing the "preview panel". You can switch it off by going up to the little icon on the top to the left of the question mark. Hope that helps.

 

[epifani]

Steve Cadman's solution worked for me. Be careful that I had to deactivate the preview feature of not only "copy-from" folder but also the "copy-to" folder in order to resolve the problem.

 

[Tarathilien]

Thank you for the suggestion of closing preview pane. Worked perfectly!

 

[Rikki Obial]

This simple advice had just saved me from hours of uploading (well, I was almost desperate to upload the vids I need and then download it to my laptop). Thanks!

 

[bsausser]

My preview panel was off already; however after I toggled it on, then off again. Steve's solution worked for me too.

 

[CRD2015]

Re: Transfering Pictures to Pc error - Error Fixed!

I have had the exact same error message showing up on my Samsung Galaxy s4 when I tried to transfer my videos. Photos work fine and some of my smaller videos were working, but my large videos would not transfer. They just kept saying "resource is in use." But finally I played with the USB computer connection setting on the phone (sorry I don't know how to find it on my phone settings, but it came up under my phone notifications window) so I clicked the "Camera (PTP)" setting and then went back to the "Media device (MTP)" checkbox and re-checked it so that I basically reset the software connection on my computer. It still didn't work right away but as I was looking up your forums for this problem, I went back to recheck the error message by trying to recopy the video to my PC file folder and it started working! It seems that resetting the software connection setting and then waiting the 5 minutes while the phone camera folder was open on my computer is what it took for the system to get the Camera card un-busy so that the video would transfer. Perhaps that's why it hasn't worked for me for the past 3 days I've been trying to transfer this video. I never gave it enough time for my 27-minute video to load up on my phone card / PC USB connection properly. But now it worked and the transfer has completed perfectly in less than 10 minutes. Yea! BTW, Next time I have this problem, I will also try the Preview panel suggestion you all are talking about. Perhaps that is what locked my video up the first time, but I had had it connected to the computer for quite some time before I reset the connection and it still was locked up before I did it, so perhaps that would be another way to solve this problem the next time. Thanks for all your suggestions.

 

[Lorena Kristo]

thanks dude it worked perfectly

 

[LoTech Revolt]

Your solution totally worked !!!
You saved me so much frustration with this one little tip.
THANK YOU!!!!

 

[Ken Soszka]

By the time I found this in Google and read it, it had been long enough for the files to finish actually being read. Worked great. Patience... Thanks man!

 

[Lizlucero]

I'm sure you have figured it out by now, but this is for anyone else having the same issue. On my PC when I browse to the folder I want to copy file from, it shows you the files in the folder. In my case it was photos and videos. I think even though it is showing you the files in there it takes a while to access them directly. I was getting the same error after trying and trying to copy the file, I then just waited a couple minutes and then tried again and it worked. This has happened several times since then and I always have to wait a min or two. Oh and no my computer is not slow ( it is only a couple of years old and has a Core i7 with 12 GB Ram).

One more note.. don't browse your files with windows explorer in preview mode. At least not when you are going to copy them. If windows explorer is using the files to preview it, it may give you the error that the selected file is "in use".

OMG I love you. Finally got my problem fixed. It's been driving me crazy. Thank you!