Trouble Moving a Phone Number

[ncridgerunner]

Last week I talked to the manager of a TMO store about getting Lline Link and moving one of my current TMO numbers over to the Line Link. I had been using a TMO phone as a home number to prevent us from having to give out the number of the phones we carry to so many people. I was very clear that I didn't want to lose the phone number we have been using for many years.

The manager said it would be no problem and the number for Line Link would be changed to the number we have had for years in about 24 hours. So I signed up for Line Link and we put in an order to move the number I wanted to keep to Line Link.

Two days later the number had not been changed so I called TMO and they said it would take 72 hours and should be done in a few hours. I called TMO two days later because it had not been changed and was told it could not be changed until Sept. 23rd when the month ended for my other device and then I could call TMO and "ask" for that number if it was still available.

These types of conflicting answers are driving me nuts and now I feel we are in jeopardy of losing the number we have had for decades.

Anyone else have experiences like this and have any suggestions?

 

[boogas8]

My question is, have you talked to Line Link about it? Its always best to talk to the company that is taking the number first, as usually they can see what wrong... if request denied, processing, wrong info provided... so on. Is it they are waiting for a response T-Mobile or maybe there was an incorrect number entered in?

Why do you need to ask if the number is available? Did you already cancel the line ( it's not clear by what you said)? If not, then t you shouldn't. Keep the number active; once it ports it will automatically be cancelled. Are you somehow in contract? What is this other device on the account?

Please excuse the bad typing. Using my phone and the app isn't working that well now.