Two days- no signal

[anon(596177)]

HUH?????

Take it back and ask them to either fix or replace it. If they can't, ask to speak to the store manager. If s/he can't help you, call tech support and ask that the trouble (that's what they call a problem) be escalated. (And, unfortunately you can't really ask, that the store manager be "escalated" on the tip of someone's show.) If a tech support supervisor can't help you, ask to speak to THAT supervisor's supervisor. (The only one whose head you can't go above is Lowell McAdam's. Everyone else has someone above them.)

It's their phone, it's their problem, so it's up to them to make it work. Stop being a sheep and insist (politely) that they make the phone work or replace it with one that does. If they can't, they've breached your contract and you can (if you want to, which you probably don't) terminate with no ETF. And that's about the second most important thing to them - not allowing a customer to terminate.

While I applaud your stick it to the man attitude, the issues that he is describing are the same issues with 4.0.2 that have been floating around here for months.

Yeah, you could request a replacement Nexus, but 8/10 chances are the next one will do the same thing. The radios you currently have on your nexus are not good at swapping between 3g and 4g, they do it slowly and unreliably. This is why the rep you talked to recommended you stay on 3g only.The quickest and easiest fix would be to unlock your bootloader and flash 4.0.4 along with those radios, otherwise wait for the fabled OTA from Verizon. If requesting a replacement nexus would make you feel better about the issue you can do that too, its not gonna hurt anything.

 

[yosteve]

I removed the sim card, rebooted, deleted juice defender, everything. Even went out into stronger 4g coverage area and got 1 or 2 gray bars, but they never turned blue. Any other suggestions?

Yes, ask them to pro-rate a refund for your money back for lack of service.

 

[dmmarck]

While I applaud your stick it to the man attitude, the issues that he is describing are the same issues with 4.0.2 that have been floating around here for months.

Yeah, you could request a replacement Nexus, but 8/10 chances are the next one will do the same thing. The radios you currently have on your nexus are not good at swapping between 3g and 4g, they do it slowly and unreliably. This is why the rep you talked to recommended you stay on 3g only.The quickest and easiest fix would be to unlock your bootloader and flash 4.0.4 along with those radios, otherwise wait for the fabled OTA from Verizon. If requesting a replacement nexus would make you feel better about the issue you can do that too, its not gonna hurt anything.

If you want to flash the radios and bootloader, let us know and we can help you out (Rukbat).

 

[oresteez]

I'm having a very similar problem, but my lack of service did not start until when I woke up this morning...I've been able to make phone calls, but I have no data (gray bars).
I do randomly get this from time to time, and I don't even have the 4G turned on, so there's no switching..
(I live and work in areas that are SUPPOSED to be 4G according to their map, and yet it was constantly switching back and forth anyway, so I just went and turned the damned thing off)

Tempted to just root and load a ROM, but also tempted to go to the store and complain..and I don't want to have to undo all the rooting and rom'ing before I go to the store..so I guess I should go to the store first, huh?

Sometimes over the last few months I will drop down to 1X data also. Trying to be really patient with this update...

 

[dmmarck]

I'm having a very similar problem, but my lack of service did not start until when I woke up this morning...I've been able to make phone calls, but I have no data (gray bars).
I do randomly get this from time to time, and I don't even have the 4G turned on, so there's no switching..
(I live and work in areas that are SUPPOSED to be 4G according to their map, and yet it was constantly switching back and forth anyway, so I just went and turned the damned thing off)

Tempted to just root and load a ROM, but also tempted to go to the store and complain..and I don't want to have to undo all the rooting and rom'ing before I go to the store..so I guess I should go to the store first, huh?

Sometimes over the last few months I will drop down to 1X data also. Trying to be really patient with this update...

Grey bars = not syncing w/ Google. You still have data, it's just not reciprocating with Google.

And yes, go to the store first, then root/rom and come find us .

 

[oresteez]

I decided to turn it off and take the battery out, and pop my SIM card out and back in..

Can you believe my SIM card was ever so slightly sticking out farther than it should have???

I'm not going to lie and say I've never dropped my phone! However, I have not dropped it lately, and my data was working fine up until this morning...ANYWAY.
Popped it all the way out, pushed it back in, and my bars are blue again.

I think I may root soon anyway..I've done it on all my other phones, I don't know why I'm moving slowly with this one. I guess I just bought into all the hype that we would get all of these OTA updates constantly, and I still don't want to give up hope, lol.