UhOh Protection

[Julio Cardozo]

Has anybody used their UhOh protection yet? And how has it worked?

Posted via the Android Central App

 

[B0WIE]

Yes, I did. Took them 3 days to ship and there were a lot of fumbles on HTC's end, but they came through and the replacement is flawless. I'm really grateful for UhOh.

 

[Julio Cardozo]

Do you ship your phone first?

Posted via the Android Central App

 

[B0WIE]

Do you ship your phone first?

Posted via the Android Central App

You have 2 options. You can send your phone in, but most likely you just want them to put a $600 hold on your credit card, which they release when your old device makes it back to them.
BTW, they pay for shipping on your bad device as well as overnight shipping on the replacement. It's pretty awesome. I lucked out and got a free charger and cable with mine but I'm pretty sure that was an accident so don't expect it to come with those.

 

[isdaako]

Are the replacements refurbished units?

 

[B0WIE]

Are the replacements refurbished units?

My first replacement (which went back because of a broken speaker) didn't have a single visible blemish or even a spec of dust in any of the ports so I think it was new. The one that replaced that was new in full retail packaging.