UI 7 Rolling out

[mustang7757]

Did you got your issue resolved with the block IME?

Update to this saga

Verizon was no help they said the person that has an account with them is in default and that IMEI is associated with them , I said that's fraud I can provide proof of purchase , they didn't care so I have contacted BBB and FCC hopefully they can get it resolved.

 

[Bkdodger1]

Update to this saga

Verizon was no help they said the person that has an account with them is in default and that IMEI is associated with them , I said that's fraud I can provide proof of purchase , they didn't care so I have contacted BBB and FCC hopefully they can get it resolved.

Wait so who bought the phone you did?

 

[mustang7757]

Wait so who bought the phone you did?

Yeah from Samsung

 

[Bkdodger1]

Yeah from Samsung

That's crazy how could they even say that that makes no sense sounds more to me like somebody got the wrong IMEI number associated to the blocked account

 

[mustang7757]

That's crazy how could they even say that that makes no sense sounds more to me like somebody got the wrong IMEI number associated to the blocked account

I agree
They won't do anything until that person account is paid up , even though phone is not theirs and I never had an account with them lol

 

[Bkdodger1]

I agree
They won't do anything until that person account is paid up , even though phone is not theirs and I never had an account with them lol

That's ridiculous I never heard of that, so the person that has the account that is not paid up has which phone?

 

[mustang7757]

That's ridiculous I never heard of that, so the person that has the account that is not paid up has which phone?

I don't know, they won't release any information to me since it's not my account

 

[Bkdodger1]

I don't know, they won't release any information to me since it's not my account

Are you able to check the IMEI on a blacklist website?

 

[mustang7757]

Are you able to check the IMEI on a blacklist website?

Yeah it's blacklisted by Verizon for fraud

 

[Bkdodger1]

Yeah it's blacklisted by Verizon for fraud

So your receipt from Samsung has the IMEI number on there right? With the paid in full

 

[mustang7757]

So your receipt from Samsung has the IMEI number on there right? With the paid in full

Yeah , it's unbelievable I told them I can email them it with any other documents like driver license, they said nope I'm sorry

 

[Bkdodger1]

Yeah , it's unbelievable I told them I can email them it with any other documents like driver license, they said nope I'm sorry

I would try to get back to them and take it up to command chain that's totally ridiculous and somebody definitely dropped the ball when they linked your phone

 

[mustang7757]

I would try to get back to them and take it up to command chain that's totally ridiculous and somebody definitely dropped the ball when they linked your phone

I've tried for last 2 days to stupidvisors(Supervisor )and fraud team , all said same thing

 

[Bkdodger1]

I've tried for last 2 days to stupidvisors(Supervisor )and fraud team , all said same thing

I know it might be another lost cause but is there a way to get Samsung involved

 

[mustang7757]

I know it might be another lost cause but is there a way to get Samsung involved

I tried they said they don't blacklist devices only carriers this was with tech support and customer service and my T-Mobile rep 3 way

 

[BerryBubbles]

Yeah , it's unbelievable I told them I can email them it with any other documents like driver license, they said nope I'm sorry

This is tragic & infuriating! I am shocked & angry at the same time. I am so sorry you're having to endure this. What a nightmare.

 

[mustang7757]

This is tragic & infuriating! I am shocked & angry at the same time. I am so sorry you're having to endure this. What a nightmare.

Thank you
It is but there shall be light at the end of this tunnel

 

[TMavC5]

Update to this saga

Verizon was no help they said the person that has an account with them is in default and that IMEI is associated with them , I said that's fraud I can provide proof of purchase , they didn't care so I have contacted BBB and FCC hopefully they can get it resolved.

WOW, this is crazy. It's a brand new Samsung phone, and somehow, a stranger got your IMEI information. This is outrageous. I would demand that Samsung get you a replacement.

 

[mustang7757]

WOW, this is crazy. It's a brand new Samsung phone, and somehow, a stranger got your IMEI information. This is outrageous. I would demand that Samsung get you a replacement.

I'm going to see if the FCC or BBB can get this straightened out, if not then go for Samsung

 

[TMavC5]

I'm going to see if the FCC or BBB can get this straightened out, if not then go for Samsung

Keep us posted.