Unable to get SMS notifications while on a call

[Darkwater CEO]

I'm a long time #SamsungKnight and never had this problem. For some reason, if I get a text while on a call I do not get the notification sound or vibration. If I'm not on a call and recieve a text I get the notification sound and vibrationjust fine. I'm running stock Android and my phone is completely up-to-date as of this posting. I am using Google Messages as my default SMS app with all permissions granted. On a side note I have the same problem when using Samsung's default messaging app.

SETTINGS ==> APPS ==> MESSAGES ==> NOTIFICATIONS ==> allowed and everything except "Connected to Messages for web" is ticked ON

Model number SM-G965U
Android version 8.0.0
Samsung Experience version
9.0

 

[Gayle Lynn]

Settings, Notifications, Advanced, show system apps.