Unable to use Google Account to Backup Data

[Rwlao86]

Hey Everyone,

I had recently upgraded to a new Samsung Galaxy S7 and noticed that I am not able to back up my data.
When I go into Device Settings -> Backup and Reset. I can see the Google Account, in fact, it even has my e-mail address there.
But everything is greyed out and I can't seem to turn it on?

I attached a screenshot.
Hoping someone else has ran into this issue and has a fix for it.

Thanks in advance

 

[hallux]

Looks like Samsung thinks their system is better and is encouraging forcing you to use theirs if you want a backup.

 

[Rwlao86]

Thanks hallux, unfortunately, the Samsung one doesn't back up apps/etc.
Anyway I can enable google instead of Samsung?

 

[chanchan05]

Google backup should be allowed even if Samsung has one. I initially had both enabled until I realized it's a waste of resources to have both. Anyway, first think I'd check is if you have turned off master sync.

I must inform you though that currently Google Backup has a bug that's preventing Doze, hence consuming more battery. With an S7, while I do have Samsung backup on, I also make backups on Helium+SmartSwitch, since in my experience, Google Backup covers less apps than Helium.

 

[Rwlao86]

Hey Chan Chan,

Thanks for the response, I checked my google account settings and all the sync is on.
Another odd thing I noticed today, is I tried enabled Developer Options, and that as well is all grayed out.

Could it be because this is my work phone, and it has an Airwatch Agent Encryption/etc.?

 

[hallux]

Ah, AirWatch is a possibility. My phone is connected to work using MobileIron but their policies don't block those settings.

 

[chanchan05]

Ah yes. Could be your work IT team modified it. Use Samsung backup instead and Helium for backup.