Unable to use voicemail

[jarcar]

Hi all,
I am new to the forum and have a question.

When I call voicemail *86, it connects and the screen goes black. It asks for my pass code, but I can't get the screen to light up in order to enter the numbers. Sooooo frustrating. I press the trackball, but nothing happens. The only way out is when the system or other party hangs up.

Am I missing something? I have to get my messages from my land line at home.

Thanks for any help.

 

[mrfarinhight]

Is the light sensor covered up? It has to recognize light in order for your screen to light up. Otherwise, have you changed any settings in the phone?

 

[prometheus]

Well, regarding the display not coming up.... I don't have many ideas. But, a decent way to get around this is to program a number into your contacts to cal voice mail, pause, then dial password. I believe a comma is a pause.

so create a new contact with the number to dial "*86,,, 1234" of course, 1234 is where you put your pin.

at least that's a work around until you determine why the keypad won't come up.

 

[Emilluminati]

Well, regarding the display not coming up.... I don't have many ideas. But, a decent way to get around this is to program a number into your contacts to cal voice mail, pause, then dial password. I believe a comma is a pause.

so create a new contact with the number to dial "*86,,, 1234" of course, 1234 is where you put your pin.

at least that's a work around until you determine why the keypad won't come up.

Exactly. Or your phone may have the option to use a P for a pause. You may have to mess with how many commas or P's you need between the *86 and PIN...I am not sure if all phones are the same but my old RAZR it was 2.5 second pause for each P that I inserted...I do believe.

 

[jarcar]

Thank you so much. It must be the light sensor because when I took the hard case off, it works fine. Now if I can just figure out where the light sensor is..............

 

[prometheus]

I think it's above and directly to the left of the incoming notification LED