Unidentified App

[mustang7757]

Thanks for your time in looking into it

Is this a work phone?

 

[mianswat]

Is this a work phone?

No, please see image

 

[mustang7757]

No, please see imageView attachment 316173

Go to settings >security>administrator

 

[mianswat]

I don't seem to have the option, after setting I have security and lock screen but there seem to be no administrator option

Go to settings >security>administrator

 

[Javier P]

I don't seem to have the option, after setting I have security and lock screen but there seem to be no administrator option

You need to click advanced and then device administrators.

 

[mianswat]

I have this

 

[mianswat]

Looks like you are in a work profile. Go to Settings>System>Multiple Users...What do you see there?

I see this

 

[belodion]

Have you owned the phone from new?

 

[mianswat]

Yes I have

Have you owned the phone from new?

 

[Javier P]

Yes I have

I found similar reports. Later on I'll search a bit more and tell you of any possible solutions. I'm going to need a couple more details.

Which Android version are you using, beta or latest stable 10.3.1? When did you noticed this problem for the first time?

Are you using OOS Parallel Apps?

Do you have in settings - accounts any account that shouldn't be there?

Are you familiar with adb commands?

 

[mianswat]

Hi Javier, I'm running 10.3.0, that is the latest rolled out, I do have parallel apps (WhatsApp) running. I have noticed the problem recently however I have never looked at data useage in detail before under accounts all accounts are mine

I found similar reports. Later on I'll search a bit more and tell you of any possible solutions. I'm going to need a couple more details.

Which Android version are you using, beta or latest stable 10.3.1? When did you noticed this problem for the first time?

Are you using OOS Parallel Apps?

Do you have in settings - accounts any account that shouldn't be there?

Are you familiar with adb commands?

 

[Javier P]

Hi Javier, I'm running 10.3.0, that is the latest rolled out, I do have parallel apps (WhatsApp) running. I have noticed the problem recently however I have never looked at data useage in detail before under accounts all accounts are mine

I think that data usage from "all work apps" comes from a hidden work profile created by parallel apps and your second WhatsApp account. There are some workarounds to remove that profile but they would remove that parallel account as well. I suppose you want to keep this account and this workaround will be useless for you.

See this thread from OnePlus forums. It's an old thread but there are recent posts from OP 6 users as well.

https://forums.oneplus.com/threads/how-to-disable-work-profile.623181/

I'll let you know if I find something else.

 

[mianswat]

Great stuff, I think I would leave it as is as I need parallel WhatsApp, I was just concerned about this unknown app, appreciate your help with it

I think that data usage from "all work apps" comes from a hidden work profile created by parallel apps and your second WhatsApp account. There are some workarounds to remove that profile but they would remove that parallel account as well. I suppose you want to keep this account and this workaround will be useless for you.

See this thread from OnePlus forums. It's an old thread but there are recent posts from OP 6 users as well.

https://forums.oneplus.com/threads/how-to-disable-work-profile.623181/

I'll let you know if I find something else.

 

[belodion]

Also, one possible way of fixing it, I found earlier, involved connecting the phone to a computer and using ADB commands. Are you confident about doing that, should it be necessary?

 

[Javier P]

Also, one possible way of fixing it, I found earlier, involved connecting the phone to a computer and using ADB commands. Are you confident about doing that, should it be necessary?

Yes, those adb commands are included in the thread I linked. The problem is that they will remove the second WhatsApp account in Parallel Apps, which is a bit of a disaster for the OP.

The problem is caused by the way OnePlus handles Parallel Apps. The system creates a hidden work profile for the second account, only visible on that data usage tag and a couple more places. The good thing is that everything is fine and there's nothing to worry about.

 

[Javier P]

Great stuff, I think I would leave it as is as I need parallel WhatsApp, I was just concerned about this unknown app, appreciate your help with it

Agreed, leave it as it is. It's just a tag created by the system after using Parallel Apps.

 

[mianswat]

I was more over cautious about malicious app, but seems that it not so I don't see a paint removing it, thnaks

Also, one possible way of fixing it, I found earlier, involved connecting the phone to a computer and using ADB commands. Are you confident about doing that, should it be necessary?

 

[Javier P]

I was more over cautious about malicious app, but seems that it not so I don't see a paint removing it, thnaks

I'm going to ask the mods to move this thread to the OP 6/6T forum, where other owners can see it and give their feedback.

 

[Golfdriver97]

Mod note: Thread moved.

 

[ironass]

Hi Javier, I'm running 10.3.0, that is the latest rolled out,

Just a quick side note... the latest firmware for the OnePlus 6 & 6T global models is OxygenOS 10.3.1.