Update bricked my phone, no warranty... please help

[gorgalis]

I accepted the update and everything was fine at first. Late yesterday my phone started to run slow and I needed to restart it every hour or so. This morning I woke up to find that it was off and would not turn on... at this point the LED would light up when it was charging, but it was difficult to turn on. I pulled the sim and sd card and ended up getting it to boot only to find the battery had 95% left.

It locked up and I had to restart a few times today. Just when I was going to do a factory reset, it locked up again. I pulled the battery and tried to boot it but it would not turn back on, and I know the battery had at least 45% charge left. Now I can not even get the LED to light when the phone is plugged in. I have tried multiple chargers and outlets. There is no way I can get the phone to boot.

I know what I am doing and how to troubleshoot the phone, but I am stumped here. It seems weird to me that software would interrupt the phone from charging while it is turned off, but it is the only explanation I can find. Verizon admitted that there are a lot of problems with the phone, but said they can not do anything for me since I did not originally buy the phone from them... which to me is BS since their update screwed up my device. Please help me, does anyone have any advice, or does anyone want to by a TB for parts? haha

 

[rabernet]

I accepted the update and everything was fine at first. Late yesterday my phone started to run slow and I needed to restart it every hour or so. This morning I woke up to find that it was off and would not turn on... at this point the LED would light up when it was charging, but it was difficult to turn on. I pulled the sim and sd card and ended up getting it to boot only to find the battery had 95% left.

It locked up and I had to restart a few times today. Just when I was going to do a factory reset, it locked up again. I pulled the battery and tried to boot it but it would not turn back on, and I know the battery had at least 45% charge left. Now I can not even get the LED to light when the phone is plugged in. I have tried multiple chargers and outlets. There is no way I can get the phone to boot.

I know what I am doing and how to troubleshoot the phone, but I am stumped here. It seems weird to me that software would interrupt the phone from charging while it is turned off, but it is the only explanation I can find. Verizon admitted that there are a lot of problems with the phone, but said they can not do anything for me since I did not originally buy the phone from them... which to me is BS since their update screwed up my device. Please help me, does anyone have any advice, or does anyone want to by a TB for parts? haha

HTC should still honor the warranty - have you contacted them?

 

[my3chis]

You should have a 1 year factory warranty from HTC unless there has been water damage or you have tampered with your phone.

 

[gorgalis]

You should have a 1 year factory warranty from HTC unless there has been water damage or you have tampered with your phone.

Verizon said the warranty from HTC is voided because the phone changed hands. I take it that this may not be true?

 

[realitydigg]

Can you charge the battery in someone elses phone or a standalone charger then do a factory reset?

 

[gorgalis]

Can you charge the battery in someone elses phone or a standalone charger then do a factory reset?

That is my next step. I left the verizon store before I asked if they tried that. I will be going back tomorrow to see. If that doesn't work I have to take my chance with the HTC warranty.

 

[pinmonky]

Verizon said the warranty from HTC is voided because the phone changed hands. I take it that this may not be true?

That wouldn't make any sense. Anyway, its HTC's warranty, not theirs so it seems funny they would speak to a different company's policy. It shouldn't matter to HTC who had the device when it failed. I wouldn't even mention it if I were you, its irrelevant.

 

[yodatom10]

I accepted the update and everything was fine at first. Late yesterday my phone started to run slow and I needed to restart it every hour or so. This morning I woke up to find that it was off and would not turn on... at this point the LED would light up when it was charging, but it was difficult to turn on. I pulled the sim and sd card and ended up getting it to boot only to find the battery had 95% left.

It locked up and I had to restart a few times today. Just when I was going to do a factory reset, it locked up again. I pulled the battery and tried to boot it but it would not turn back on, and I know the battery had at least 45% charge left. Now I can not even get the LED to light when the phone is plugged in. I have tried multiple chargers and outlets. There is no way I can get the phone to boot.

I know what I am doing and how to troubleshoot the phone, but I am stumped here. It seems weird to me that software would interrupt the phone from charging while it is turned off, but it is the only explanation I can find. Verizon admitted that there are a lot of problems with the phone, but said they can not do anything for me since I did not originally buy the phone from them... which to me is BS since their update screwed up my device. Please help me, does anyone have any advice, or does anyone want to by a TB for parts? haha

as long as u have not rooted your phone HTC will get u a new phone

 

[gorgalis]

That wouldn't make any sense. Anyway, its HTC's warranty, not theirs so it seems funny they would speak to a different company's policy. It shouldn't matter to HTC who had the device when it failed. I wouldn't even mention it if I were you, its irrelevant.

Great. Thank you everyone for the advice. I am going crazy with my old BB Storm. I am going to contact HTC right now.

 

[dpham00]

Verizon said the warranty from HTC is voided because the phone changed hands. I take it that this may not be true?

HTC, like most warranties, is for the original owner only.

see here for more details:
http://forum.androidcentral.com/ver...wner-only-cannot-transferred.html#post1089112

 

[yodatom10]

HTC, like most warranties, is for the original owner only.

see here for more details:
http://forum.androidcentral.com/ver...wner-only-cannot-transferred.html#post1089112

I was not aware of this until today. It looks like HTC warranty is also voided. I would look on eBay for a replacement. As it sounds like HTC is very unlikely to give you a replacement .sorry ):

 

[dpham00]

you can try to pull the battery with the phone on, open sim tray, let sit for 3-5 minutes, then push sim tray back in, battery back in, and try to restart phone.

also, try to charge the battery with a wall charger just to make sure it isn't a dead battery.

even if htc won't fix it under warranty, you can ask them if they would look at it and let you know how much it would be to repair. i'm not sure if they'd do it, but you can ask.