Question Update not working

[Linnorty123]

 

[rvbfan]

Charge it and try connecting to WiFi.

 

[Linnorty123]

I did charge my phone to 100 percent before but doesn't work

 

[J Dubbs]

Keep it plugged in and connected to wifi (not mobile data)
Also turn it completely off, then back on again (not a restart) before you try updating it.

 

[Linnorty123]

Keep it plugged in and connected to wifi (not mobile data)
Also turn it completely off, then back on again (not a restart) before you try updating it.

Doesn't work

 

[rvbfan]

Then contact the manufacturer of that phone, they may be aware of the issue and have a work around.

 

[B. Diddy]

Which phone is this?

 

[mustang7757]

Sounds like a Motorola

 

[mustang7757]

Make sure not using a VPN
Reboot the device and try again? You didn't clarify

 

[Linnorty123]

A realme phone

 

[mustang7757]

A realme phone

Can check realme community

realme Community

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[Linnorty123]

Messaged to them privately that they are not sure what happened

 

[mustang7757]

Messaged to them privately that they are not sure what happened

What model you have maybe can do a search see if anyone else with your device encounter this ?

 

[B. Diddy]

Maybe it's a temporary problem with their server. Does the update still fail now?

 

[Linnorty123]

Yes and I saw that I might be the only one with this problem

 

[mustang7757]

Yes and I saw that I might be the only one with this problem

Go to settings>apps>see if software update on the list might have to go system apps and clear both Data and Force stop then try to update again.

 

[Linnorty123]

Go to settings>apps>see if software update on the list might have to go system apps and clear both Data and Force stop then try to update again.

Tried that before but doesn't work

 

[mustang7757]

Tried that before but doesn't work

Try in safe mode otherwise factory reset

 

[Linnorty123]

My family member and I are sharing the same phone

 

[mustang7757]

Not sure what else to suggest