Updated my G7 to Android 10 and lost my WiFi

[Jan Suhr]

After the update I can't no longer connect to my WiFi, it just stays at "Obtaining IP-address..." and nothing more happens.
Same problem on two of my WiFi routers.

However I also have a VPN-Router for getting streaming content from abroad and to this Router it connects as normal.

From that I assumed that my NetGears routers has some problem and saw some post on that matter and I bought a new router today from ASUS and with that one I get the same problem. Apparently there is something wrong with my phone. Have read about a few tricks that suppose to solve it but nothing helps.

The Mobile network is working so I can manage but I need to connect to stuff at home.

What to do? Total Reset of the whole phone?? Will that solve this?

Thanks

Jan

 

[B. Diddy]

Are you able to connect to public wi-fi networks, like at your local coffee shop?

 

[Jan Suhr]

Well I'm staying away from such places but as I wrote I can connect to my VPN WiFi router. I have in total four Wi-Fi networks in my home and the only one I can use is the VPN. But the problem with that one is that it is isolated from the rest of my stuff. And I need to connect to the stuff I have on my network. I store backups and photos on NAS servers on my network for example.

 

[B. Diddy]

I wonder if the NAS servers might have anything to do with it -- are you able to temporarily disconnect them from the network?

Also, see if the problem persists in Safe Mode: https://www.t-mobile.com/support/devices/android/lg-g7-thinq/safe-mode-lg-g7-thinq

 

[Jan Suhr]

Disabled NAS didn't do any difference.

Safe Mode, same problem...

 

[Jan Suhr]

Total Factory reset solved the problem and all is good now.

BTW Factory reset is a lot easier now than a few years back. Everything installed back as it was, just a few passwords that has to be stored back again.

 

[B. Diddy]

Good to hear, although too bad about the hassle. On other phones, I would've suggested a cache partition wipe, but most recent Moto phones don't have that as an option since they use the dual A/B partitions for seamless updates (which eliminates the cache partition wipe option).