upgraded to Galaxy Nexus, but VZW says I'm eligible for upgrade?

[j1787]

I give you credit for being honest with them. You went beyond what I would have done in your situation.

Sent from my Galaxy Nexus using Tapatalk

 

[Droid800]

Re: upgraded to Galaxy Nexus, but VZW says I'm eligible for upgra

It's been almost a month since I got my Galaxy Nexus.

After several phone calls (including one this morning, the Verizon Wireless website still shows my line as
eligible for upgrade. The VZW customer service rep seemed genuinely puzzled. I kept bugging them
about it because I do not to be caught with a surprise charge on my account a few weeks/months down
the road. If I want another phone, I can easily use one of my other lines to upgrade. There no need for
to have this recently-upgraded line to continue to show "eligible for upgrade" at this time.

Unfortunately, there must be a glitch somewhere in VZW's system, as all the reps and supervisors
in the last month have been unable to fix this issue.

At this point I'd just leave it and see what happens. You did your part by bringing it to their attention, but they don't seem to know how to 'fix' it. I wouldn't try and upgrade again (you don't seem like the type that would anyways), but other than that you've done what you can to alert them.

 

[davidnc]

Re: upgraded to Galaxy Nexus, but VZW says I'm eligible for upgra

This happen to me when I got the dx.
I got the dx about its release date( mid July 2010) and said I had a update in March 2011.
VZW had been emailing and texting me that I had an update since March of 2011,anytime I went to the store for anything (buying accesories or just paying my bill) and they pulled up my account they would say say "hey your due for an upgrade" .
So ,I use that update for the GN on Dec 15,2011.
Although I had my Incredible longer then the dx that update isnt coming up til March of 2012,lol
I ordered the Incredible on June 2,2010 received it July 2,2010

PS: On my next upgrade now on the nexus line it says it will be in 2013