[URGENT]I contacted google and no answers from them

[NexusS4710]

I got defective new N7, and i called google for the replacement.

The assistant told me to wait til they get the update from the specialists and there is still no answer. It has been almost 5 days.

What am i supposed to do? You know theres only 15 days to return, or replace the device.

 

[Brian Low]

just replace it if your so worried about it

 

[mchockeyvette27]

What's the defect?

Posted via Android Central App

 

[NexusS4710]

- Screen bleeding along the edge of the top of the screen
- and white dust around front cam, under the glass. (now it has moved a bit to the side)
- some dead pixels


I contacted them over 3 times and they keep saying they delivered the case to the specialist. GOD, it's been a week since I contacted them.
What am i supposed to do? Just wait?

 

[NexusS4710]

Yeah i contacted them to get a replacement, but google keeps telling me to wait til their specialists take a look on my case.

what am i supposed to do? just wait?

 

[Brian Low]

im assuming you bought it from the playstore? if so then i guess wait since they'll replace it. unless you bought it from like best buy or something.

 

[GuilderlandNY]

I got defective new N7, and i called google for the replacement.

The assistant told me to wait til they get the update from the specialists and there is still no answer. It has been almost 5 days.

What am i supposed to do? You know theres only 15 days to return, or replace the device.

Had the same problem with a N7 FHD LTE with a bad mic out-of-the-box. Six days and no follow-up on the issue. The Play Store Rep should have sent you a courtesy e-mail detailing your discussion with the last sentence:

" If you run into any issues or have any concerns feel free to reply to this email."

Reply to that e-mail stating it's been 5+ days & they will elevate it to the techs.
Worked for me - got a response within 4 hours.

 

[DroidFox]

Google has the WORST customer service. The never answer my emails, and my calls are always turned over to a "specialist" who never calls me back. I am regreting this purchase for that reason. Apple has GREAT customer service but I can't stand that company.

 

[theswede]

I have never had a problem with Google and I am sure that there are others that will tell you the same story. Sounds like you should stick with Apple and all your problems will go away

 

[bodum02]

Even with the 15 days replacement, if you emailed them you have proof that you TRIED. They should honor that.

Posted via Android Central App

 

[pfunnyjoy]

I have never had a problem with Google and I am sure that there are others that will tell you the same story. Sounds like you should stick with Apple and all your problems will go away

No problem here either. I called when I had an issue, the CS person said I'd receive a link to order a replacement device, that arrived quickly and I sent the problem unit back with the prepaid shipping label Google provided. Very easy. Replacement arrived in a week and is working fine so far.

Sent from my Nook HD+