USB-C to 3.5mm headphone adapter not working

[wenglish98]

Hoping someone can suggest what to check here.

I bought this adapter recently to try to connect my wife's headphones to her S21+
https://forums.androidcentral.com/e...%2F6364522.p%3FskuId%3D6364522&token=4FrxPIEw

I can't get it to work - music keeps playing from the phone.

According to https://www.androidcentral.com/best-usb-c-audio-adapters-galaxy-s20 it should work.

Thanks.

 

[mustang7757]

That should work , try rebooting ?
See if there's a update for headphones in galaxy store also

 

[wenglish98]

I tried a reboot, but that didn't help. No updates in the galaxy store either.

Thanks

 

[mustang7757]

Do u have anymore headphones can try?

 

[B. Diddy]

Make sure the headphone jack part of the adapter is clear of any debris.

Also, where did you buy it from -- Best Buy, or some lesser-known seller?

 

[Mr Bojangles1]

Maybe this is why?

 

[B. Diddy]

Maybe this is why?

Assuming the OP actually bought the adapter from Best Buy, it should work (the listing is for the official Samsung adapter, and the specs do confirm it has a DAC).

 

[Mr Bojangles1]

Assuming the OP actually bought the adapter from Best Buy, it should work (the listing is for the official Samsung adapter, and the specs do confirm it has a DAC).

Oops I guess I should have checked the links first lol, thanks.

 

[B. Diddy]

Oops I guess I should have checked the links first lol, thanks.

No problem, it can be hard to tell when the forum software converts the link to that weird affiliate link format.:-\

 

[stevetaz]

I have been using this adapter with my S21 5G and it has worked perfectly. I never noticed the ad does state it has a DAC chip, but I never noticed. Guess I got lucky. Now if I could only stop losing them....
https://www.amazon.com/gp/product/B...ag=hawk-future-20&ascsubtag=UUacUvbUpU7106871

 

[wenglish98]

Sorry, was asleep.

My 2nd pair of headphones behave the exact same way. Both pairs of headphones work when plugged in to a phone or tablet that has an old-school headphones jack.

The device was purchased at Best Buy. I knew buying from (say) Amazon would be a crapshoot. I didn't realize the forum would convert my URL to an affiliatelink, sorry.

Thanks for the confirmation that this should work. Given that the music still plays from the phone speaker when I plug it in, I suspect the phone isn't detecting it, and it's probably defective. I'll try returning it.

 

[B. Diddy]

Try clearing out the headphone jack part of the adapter with a can of compressed air first. If it still doesn't work, then I agree with returning it.

 

[mustang7757]

Sorry, was asleep.

My 2nd pair of headphones behave the exact same way. Both pairs of headphones work when plugged in to a phone or tablet that has an old-school headphones jack.

The device was purchased at Best Buy. I knew buying from (say) Amazon would be a crapshoot. I didn't realize the forum would convert my URL to an affiliatelink, sorry.

Thanks for the confirmation that this should work. Given that the music still plays from the phone speaker when I plug it in, I suspect the phone isn't detecting it, and it's probably defective. I'll try returning it.

Keep us updated

 

[Laura Knotek]

Let us know what happens. I have the same dongle from Best Buy, and mine works fine with all my headphones. It sounds like you were unlucky and got a defective unit.

 

[wenglish98]

I returned the Samsung one to Best Buy and bought one from Amazon (Anker, a name I trust). This behaves better, in that the controls on the headphones (vol up, vol down, pause/play) all work (they didn't with the Samsung dongle), but the audio output still goes to the phone speaker, not the headphones. I've triple-checked there is no lint in any of the connections.

I'm using the Samsung Music app, and if I hit the "Media output" button in the drop-down for the player on the notification, I get to choose from various remembered Bluetooth connections, or "This phone", but not "the headphones attached to the USB-C connector".

I must be doing something wrong.

Is there some other setting to tell the phone to use wired headphones instead of the built-in speaker? Everything I've read says simply plug it in and go.

Is there some other player I should try? Something that can handle offline MP3s.

Thanks.

Edit: PS - the Samsung dongle didn't work on my Pixel 5 either, but the Anker one does. So the Anker one at least works for one phone (just not the one I need it for).

 

[B. Diddy]

In case something you installed is interfering, try booting into Safe Mode and see if it works properly. www.samsung.com/us/support/answer/ANS00062983/

 

[wenglish98]

I'll give that a try, thanks. We're off on a trip (with her bulky tablet for music), so responses may be delayed.