Verizon Branded HD Voice no Video Support

[posservice]

Is anyone else having issues where the video option is not sowing on your Note 9? I've called Verizon and hey say it's set up correctly.

If I recall on my S9+ it showed enabled and next to each contact it showed a Video icon.

 

[jrsharp70]

I dealt with this. Open phone app, open settings im overflow menu, scroll down to video calling, enable.

 

[posservice]

Thank you. Is yours a Verizon model or unlocked version? This is what shows up.

 

[French]

I had your issue as well and I had to call VZW to get it added back. It had been blocked somehow, and it actually took 2 calls. The first rep said she added it and that she'd arrange for me to get a call back. So we hung up, I went into the menu, and still had it greyed out like yours. I got my call back and that rep was able to fix it. Definitely a VZW call.

 

[posservice]

Thank you. Had to call 4 times and finally got it working.

 

[dbow27]

same here. took 2 calls and they got it up and running. they said it was because my unlocked note 8 was blocking it from the account and they had to manually add it from their end on the Verizon note 9

 

[French]

same here. took 2 calls and they got it up and running. they said it was because my unlocked note 8 was blocking it from the account and they had to manually add it from their end on the Verizon note 9

Interesting as I also came from an unlocked Note 8 and moved to a Verizon Note 9.