Verizon Branded HD Voice no Video Support

posservice

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Sep 23, 2010
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Is anyone else having issues where the video option is not sowing on your Note 9? I've called Verizon and hey say it's set up correctly.

If I recall on my S9+ it showed enabled and next to each contact it showed a Video icon.
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French

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Oct 30, 2009
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I had your issue as well and I had to call VZW to get it added back. It had been blocked somehow, and it actually took 2 calls. The first rep said she added it and that she'd arrange for me to get a call back. So we hung up, I went into the menu, and still had it greyed out like yours. I got my call back and that rep was able to fix it. Definitely a VZW call.
 

dbow27

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Dec 10, 2010
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same here. took 2 calls and they got it up and running. they said it was because my unlocked note 8 was blocking it from the account and they had to manually add it from their end on the Verizon note 9
 

French

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Oct 30, 2009
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same here. took 2 calls and they got it up and running. they said it was because my unlocked note 8 was blocking it from the account and they had to manually add it from their end on the Verizon note 9

Interesting as I also came from an unlocked Note 8 and moved to a Verizon Note 9.
 

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