Verizon Chat

[kcoan3]

I thought this was hilarious!!! some people are R E T A R D E D.

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Kymberly
kctriple03: hey!
Kymberly: Hello. Thank you for visiting our chat service. May I help you with your order today?
Kymberly: Hello.
Kymberly: Are you a new or existing customer tonight?
kctriple03: possibly new
kctriple03: i am trying to pick between vzw and tmobile
Kymberly: I will be happy to assist you with becoming a Verizon customer tonight!
Kymberly: Which phone did you add to your cart already?
kctriple03: i was looking for a 4g phone but i didnt see any..
kctriple03: dont you guys have the thunderstruck or something
Kymberly: You can log back in on 3/10th to order the new iPhone 4 (4G)!
Kymberly: Would this work for you?
kctriple03: i thought that was a 3g phone?
kctriple03: it is on att anyway.. that what i have now
Kymberly: It is "4G" from Verizon. It is available on 2/10th to order online.
kctriple03: o ok great but i think that i want an android phone
kctriple03: that is 4g
Kymberly: The "only" smartphone that is "4g" will be the iPhone 4.
Kymberly: Do you want to log back in on 3/10th to order the new iPhone 4 (4G)? Or do you want to order a 3G Smartphone tonight (Droid Phone)?
kctriple03: are you really trying to mislead customers? i know the iphone 4 is NOT 4g.
kctriple03: and why arnt you telling me about the htc thunderbolt..
kctriple03: the FIRST 4G Phone for verizon
Kymberly: I don't have any information as to "when" the Thunderbolt will be out. Verizon's iPhone 4 is "4G".
Kymberly: I recommend you to contact Customer Care at: 1-800-922-0204. They'll help you with your "4G" questions as to "when" the Thunderbolt might be coming out. Okay?
kctriple03: read this an educate yourself
kctriple03: iPhone 4. Verizon. It Begins.
Kymberly: I will.
Kymberly: Thank you.
kctriple03: iPhone 4 and iTunes: Will iPhone 4 work on Verizon Wireless' 3G or 4G LTE network? iPhone 4 will run on Verizon Wireless’ 3G network – the largest and most reliable 3G network in the country.
Kymberly: Correction. The iPhone 4 will be "3G". I do apologize for this. You are right!
Kymberly: !!
Kymberly: However, I was just informed that the new Thunderbolt will be "4G".
Kymberly: It will be out sometime in March, but I have not been given a specific date as to "when".
kctriple03: when will that be releasing?
kctriple03: ok
Kymberly: I recommend you to contact Customer Care to find out "when" in March---okay?
kctriple03: i have heard feb 14th.. maybe you should check into that also
kctriple03: have a great day
kctriple03:
Kymberly: I have not been given a date. Maybe Customer Care can give you a specifc date. Okay?
Kymberly: You do the same. Sorry for all the frustration tonight!
kctriple03: lmao
Kymberly: You do the same!
Kymberly: Thank you!
Kymberly: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!

 

[sandoff]

I thought this was hilarious!!! some people are R E T A R D E D.

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Kymberly
kctriple03: hey!
Kymberly: Hello. Thank you for visiting our chat service. May I help you with your order today?
Kymberly: Hello.
Kymberly: Are you a new or existing customer tonight?
kctriple03: possibly new
kctriple03: i am trying to pick between vzw and tmobile
Kymberly: I will be happy to assist you with becoming a Verizon customer tonight!
Kymberly: Which phone did you add to your cart already?
kctriple03: i was looking for a 4g phone but i didnt see any..
kctriple03: dont you guys have the thunderstruck or something
Kymberly: You can log back in on 3/10th to order the new iPhone 4 (4G)!
Kymberly: Would this work for you?
kctriple03: i thought that was a 3g phone?
kctriple03: it is on att anyway.. that what i have now
Kymberly: It is "4G" from Verizon. It is available on 2/10th to order online.
kctriple03: o ok great but i think that i want an android phone
kctriple03: that is 4g
Kymberly: The "only" smartphone that is "4g" will be the iPhone 4.
Kymberly: Do you want to log back in on 3/10th to order the new iPhone 4 (4G)? Or do you want to order a 3G Smartphone tonight (Droid Phone)?
kctriple03: are you really trying to mislead customers? i know the iphone 4 is NOT 4g.
kctriple03: and why arnt you telling me about the htc thunderbolt..
kctriple03: the FIRST 4G Phone for verizon
Kymberly: I don't have any information as to "when" the Thunderbolt will be out. Verizon's iPhone 4 is "4G".
Kymberly: I recommend you to contact Customer Care at: 1-800-922-0204. They'll help you with your "4G" questions as to "when" the Thunderbolt might be coming out. Okay?
kctriple03: read this an educate yourself
kctriple03: iPhone 4. Verizon. It Begins.
Kymberly: I will.
Kymberly: Thank you.
kctriple03: iPhone 4 and iTunes: Will iPhone 4 work on Verizon Wireless' 3G or 4G LTE network? iPhone 4 will run on Verizon Wireless? 3G network ? the largest and most reliable 3G network in the country.
Kymberly: Correction. The iPhone 4 will be "3G". I do apologize for this. You are right!
Kymberly: !!
Kymberly: However, I was just informed that the new Thunderbolt will be "4G".
Kymberly: It will be out sometime in March, but I have not been given a specific date as to "when".
kctriple03: when will that be releasing?
kctriple03: ok
Kymberly: I recommend you to contact Customer Care to find out "when" in March---okay?
kctriple03: i have heard feb 14th.. maybe you should check into that also
kctriple03: have a great day
kctriple03:
Kymberly: I have not been given a date. Maybe Customer Care can give you a specifc date. Okay?
Kymberly: You do the same. Sorry for all the frustration tonight!
kctriple03: lmao
Kymberly: You do the same!
Kymberly: Thank you!
Kymberly: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!

She was prbly cute, and only into guys who have *phones ROTFL

 

[shaddix]

Holy **** how can some of those reps be so stupid

 

[kcoan3]

it was hard to hold her hand while trying to get what i wanted...

 

[moosc]

You all just not going to learn. Never trust a VZW rep online store or phone. They have no clue what's going on. 2nd your wasting there time and being ******ed. You'll now the official release date before they will. It'll be in tech blogs and on android central home page and Twitter before they know.

Sent from DroidX running DarkSlide4.2

 

[anon(75289)]

DDAANNGGG!! Totally unbelievable! Although she did she say "I was just informed that the iphone 4 is 3G" She must have been in training and someone was over her shoulder letting her mess up a little then decided to correct her?

Haha, I'm just trying to give her the benefit of the doubt, if thats not the case then she is seriously ignorant and ill-informed.

 

[anon(75289)]

You all just not going to learn. Never trust a VZW rep online store or phone. They have no clue what's going on. 2nd your wasting there time and being ******ed. You'll now the official release date before they will. It'll be in tech blogs and on android central home page and Twitter before they know.

Sent from DroidX running DarkSlide4.2

Agreed, These chats need to stop.

 

[SpaceHippie]

My favorite part:
kctriple03: lmao
Kymberly: You do the same!
Kymberly: Thank you!

Hahaha

 

[ShaggyKids]

thank you .... i tried to sound like a dumb average consumer!

Well, either you are or you did a good imitation "Thunder thing" ... still chuckling ...

 

[twindragons187]

thought i'd try this and here's what i got. take it with a grain of salt tho.


Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Star

Star: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: jake

Star: Hi Jake! How may I assist you with your order today?

jake: i'm thinking of coming to verizon

Star: Great! I will be more than happy to assist you with starting new service today. How many lines are you looking to have on your account?

jake: 2 smartphones

Star: How many minutes do you need on your plan to share?

jake: i'm thinking 700

Star: Do you need unlimited text?

jake: yes

jake: what phones do you have that are 4G?

Star: We are not currently offering any 4G devices. We have the 700 minute Talk & Text plan with Unlimited data for $159.98 per month, will this work for you?

jake: i see that you have the thunderbolt phone listed. how much on a 2 year contract?

jake: for 2 of them?

Star: At this time we do not have a price available for this device.

jake: ok, i also see that it's not yet available, will it be available in the next 2 weeks? My current contract ends on the 14th.

Star: It will be available on 02.14.2011.

jake: is that for pre order or actual availibilty?

Star: It will not be available for pre order.

jake: ok, so i won't have to worry about the device being on back order?

Star: You probably should not have to worry about that, but I recommend coming online early to purchase. You will then have free overnight shipping.

jake: hows the current 4G data pricing going to be?

jake: for smartphones?

Star: We currently have Unlimited data only for $29.99 per month. I do not have any information pertaining to future data plan changes.

jake: are they going to change when the Thunderbolt is released?

Star: I cannot be sure. I currently do not have any information pertaining to future plan changes.

jake: how does the "sim" card work if i order online? do i have to go "in" store to activate?

Star: You will have instructions for activation included with the device. You will not have to take the device to the local store.

jake: ok, i take it the sim card will be pre installed then?

Star: You will have to install it.

jake: will it come with the device?

Star: Yes it will.

jake: ok, thank you for your time, looks like i'll be going to the nearest verizon store on the 14th!!!!

Star: Great! Thank you for allowing me to assist you with plan pricing information. Feel free to click back on if you have any questions.

Star: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!

Your chat session has been ended by your Verizon Wireless online agent.

 

[thedeceiver]

I just had a chat with a Verizon Rep too...

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Bluto.

Me: Hi.

Bluto: Welcome to Verizon Wireless! My Name is Bluto, I will be more than happy to answer any of your questions today, unless this is another chat trying to get information on the Thunderbolt.

Me: Oh no... I don't have any interest in that..............

Bluto: Excellent! How can I help you today?

Me: So, I heard on an Internet Forum that there is a Droid Incredible 5 planned for 2018 and it'll be 5G. Do you have information on that?

Bluto: Unfortunately, I do not have any information on a Droid Incredible 5.

Me: Okay no problem. Do you know how much the 5G data plans will be in 2018?

Bluto: They will be $29.99 as I do not have any information that they will be different. However, note in 2018 we will be using the One World Currency at that time so you may end up paying slightly more.

Me: Great! Thank you.

Bluto: Is there anything else I can help you with?

Me: Can I ask about the Thunderbolt...?

Bluto has disconnected.

 

[akira751]

I just had a chat with a Verizon Rep too...

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Bluto.

Me: Hi.

Bluto: Welcome to Verizon Wireless! My Name is Bluto, I will be more than happy to answer any of your questions today, unless this is another chat trying to get information on the Thunderbolt.

Me: Oh no... I don't have any interest in that..............

Bluto: Excellent! How can I help you today?

Me: So, I heard on an Internet Forum that there is a Droid Incredible 5 planned for 2018 and it'll be 5G. Do you have information on that?

Bluto: Unfortunately, I do not have any information on a Droid Incredible 5.

Me: Okay no problem. Do you know how much the 5G data plans will be in 2018?

Bluto: They will be $29.99 as I do not have any information that they will be different. However, note in 2018 we will be using the One World Currency at that time so you may end up paying slightly more.

Me: Great! Thank you.

Bluto: Is there anything else I can help you with?

Me: Can I ask about the Thunderbolt...?

Bluto has disconnected.

lmao nice

 

[Chrisy]

Lol. Poor VZW reps!

 

[pnicho]

Has anyone who's asked for info about the thunderbolt heard droid being associated with it? I was on the phone with a rep yesterday and overheard her talking while she was looking up info for me and I heard her say DThunderbolt as in possibly Droid Thunderbolt. But I haven't seen anything yet about it having the Droid branding.

 

[Edwill86]

Has anyone who's asked for info about the thunderbolt heard droid being associated with it? I was on the phone with a rep yesterday and overheard her talking while she was looking up info for me and I heard her say DThunderbolt as in possibly Droid Thunderbolt. But I haven't seen anything yet about it having the Droid branding.

No HTC has gotten out of the "droid" brand. only Motorola will be releasing under that name.


As for chats with reps...my last 5 have been basically the same,

"Sometime in March I heard?"

"there is no information." -X3

"Sometime soon?"

so as usual VZW service reps know just as much if not less then we do.
In fact when I went with my father when the incredible came out I knew more about the phone the the sales person did.

I really hope its out the 14th but as for "confirmation" from the reps...they wont know until probably after we do.

 

[WhitePhone]

here is what i got. And i do know the name of the phone is actually thunderbolt..

Will: Hello. Thank you for visiting our chat service. May I help you with your order today?
kenny: i was thinking about getting service with verizon
Will: I'd love to help you get Verizon service! Would you like some help finding the right plan to set things oof?
Will: *off?
kenny: i think i found the plan that i like (450 min unlimited text) i was looking tward the phone side
Will: Awesome! Will you use any internet on your phone?
kenny: i am trying to decide between tmobile 4g and verizon 4g
Will: Ok, well unfortunately at this time we don't have any 4G phones for sale.
kenny: are you going to have any soon? i herd u guys announced the htc thunderstruck and something else
kenny: i need to switch my service soon
Will: Yes we have announced the thunderbolt, but at this time I don't have information about it's release date.
kenny: o yea thats right the thunderbolt! duh.. i was really hoping that something would be coming out soon. i might have to go with tmobile then..
kenny: i cant wait much longer
Will: Well would you like me to help you sign up for email alerts, I would definitely do that before I made the decision to go with TMobile.
kenny: are you trying to tell me something?
kenny: lol
Will: Well I can't say anything outright, but I'd definitely wait another two weeks or so and sign up for those email alerts before I went with T Mobile. I've had them before and wouldn't recommend them to anyone.
Will: Would you like me to help you sign up for the email alerts?
kenny: two weeks meaning the 14th? because my phone plan is up on att on the 8th.
Will: I understand. Well if you'd like I can help you find a great 3G phone!
kenny: lets cut to the chase... i only want the thunder thing so is that going to be out on the 14?
kenny: on vzw that is
Will: Honestly, I don't have any information on the actual release date, but it is on the site so it is coming soon.
Will: Would you like me to guide you to the page of it?
kenny: sure!
Will: Great! Click on the Verizon logo in the top right.
Will: *top left.
kenny: k
Will: Then on the home page, scroll down to the 4G LTE banner at the bottom.
kenny: dont see it
Will: Click here
Will: From there, click on want the first 4G LTE smartphone?
kenny: k
Will: Let me know what you think of it there.
kenny: got it! thanks
kenny: would you say that it would be out before the end of the month?
Will: Great! On that page you can also sign up for email alerts.
Will: Honestly I don't know, but if I had to guess I'd definitely say so. Signing up for the email alerts is the best way to stay in touch with everythign Verizon.
kenny: ok thanks for everything

this guy was good.. but i think it still helps.

HAHAHAHA! I swear you almost made me P*ss myself. Thunder thingy! LOL

 

[WhitePhone]

I just had a chat with a Verizon Rep too...

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Bluto.

Me: Hi.

Bluto: Welcome to Verizon Wireless! My Name is Bluto, I will be more than happy to answer any of your questions today, unless this is another chat trying to get information on the Thunderbolt.

Me: Oh no... I don't have any interest in that..............

Bluto: Excellent! How can I help you today?

Me: So, I heard on an Internet Forum that there is a Droid Incredible 5 planned for 2018 and it'll be 5G. Do you have information on that?

Bluto: Unfortunately, I do not have any information on a Droid Incredible 5.

Me: Okay no problem. Do you know how much the 5G data plans will be in 2018?

Bluto: They will be $29.99 as I do not have any information that they will be different. However, note in 2018 we will be using the One World Currency at that time so you may end up paying slightly more.

Me: Great! Thank you.

Bluto: Is there anything else I can help you with?

Me: Can I ask about the Thunderbolt...?

Bluto has disconnected.

That is gold!