Verizon claims wont offer online order till 5pm eastern time on 3/17

[memphisboy]

This online convo I had around 11:15pm central time:


Thank you for your patience.

You are now chatting with 'Jasmine'

Jasmine: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: what time can i purchase the t-bolt online?

Jasmine: I will be happy to assist you today.

Jasmine: The Thunderbolt won't be available online til after 5pm
You: ? why is that when the stores will have them in stock at the opening of their stores?

You: on tomorrow

Jasmine: In stores have access to phones earlier than here online

You: Funny that the stores have always said that the verizon online site will have phones made available before they will..I have always ordered online in the past prior to the stores offering the devices

You: So to make it clear: The Thunderbolt will not be available for order online until after 5pm on 3/17?
Jasmine: The Thunderbolt will not be available online before the store

Jasmine: Hi, just checking in how's everything going?

You: Can U confirm and make sure. Another online chat rep answered this same question to my roommate and stated it would be available around 3am eastern time????

Jasmine: The release time for this phone would be at 5pm eastern time
You: Fine...thanks

Jasmine: Your welcome. I'm sorry for this misunderstanding. Were there any other questions I could assist you with this evening?

You: none

 

[Edwill86]

the reps dont have a clue. 3am est is when they update the site every day so I would bank on that. good luck.

 

[DJBeanPole]

VZW is a squirrely bunch. Although your reps name was Jasmine? Damn dude, thats HOT.

 

[TBDreamer]

I got one tonight that knew absolutely nothing on the tbolt and asked me if I wanted to talk to CS

 

[kpageisgreat]

VZW is a squirrely bunch. Although your reps name was Jasmine? Damn dude, thats HOT.

They are very squirrely. My friend call CS and the rep told her that they had no idea what the Thunderbolt was coming out.... My friend called Wednesday night....