Verizon employee's don't have a clue about pixel phones

[Ron Copsetta]

I went into a Verizon store on Fri to check out the pixel 2 and xl, they had none on display so he brought one out from the back, I told him when he got back that I didn't want to waste his time that I'm on Sprint and I have way to many phones on my account to even think about switching, the conversation turned into a slight argument about him and his co-workers telling me that the pixel 2 would not work on sprint, I said to all three workers that were surrounding me that not only does the first and second gen pixels work on sprint and every other carrier out there but I could also buy on the spot the pixel 2 and pixel 1 bring home and have both up and running on sprint in about 10 min. They still tried to argue it wouldn't and as I turned away I told the other two to do there research and stop telling customers that come in here from other carriers that Google phones won't work on there chosen carrier. It's just frustrating that no matter which phone store I go into I always no more than the person trying to help me. DO YOUR RESEARCH AND KNOW YOUR JOB!!!!

 

[torifile]

*know

 

[limitbreak09]

*know

Know*

 

[Ron Copsetta]

That must have been googles mistake!!

 

[pjbelsch]

I consider myself kind of knowledgable in technology, football, and music. other than that there is nothing in my brain. its amazing how mis informed Verizon employees are to the point of it being infuriating, especially when you know the products better then them and end up educating them. Poor management on their part for no education. If I were you i would have bought one on the spot, popped your sprint sim in and called your significant other and then return the phone right after the call to prove your point =]

 

[Chex313]

I only go in a Carrier store when I have to get a sim...I cut my N5 (2 years)sim down to fit my N6(2years), and I trimmed it a tad more to squeeze it in the XL.

That should get me 2 to 3 more years.
I don't want to retell the horror story of the 2 stores I went to when last I needed a sim that worked in a one+. I found one normal employee with a Samsung who got me one that worked...The others couldn't understand why I would risk fiddling with Sims myself...None of them understood that you could buy a phone without a sim...

20 zombie employees saying....Here buy an iPhone....Here buy an iPhone ...Here buy an iPhone.....

This was an At&t store...but they are all the same. The employees do not seem like normal people.

 

[Ca_lvn]

There's a reason im on Cricket besides money saved

 

[ZDriver]

They don't have a clue about anything!!!

 

[The Fuzz 53]

The guy at Verizon tried to sell me a wireless charger for the Pixel 2.

 

[anon(9072051)]

The guy at Verizon tried to sell me a wireless charger for the Pixel 2.

I had a guy at T-Mobile tell me that the LG V30's display was the best display available on a smartphone. And the Note 8 was sitting on the next shelf over. I figured LG had finally learned something about incentivizing a carrier store's front line.

 

[mxmarcus]

That's why I never want to hear what the reps have to say about a phone

 

[Chex313]

The guy at Verizon tried to sell me a wireless charger for the Pixel 2.

ROFL

 

[Large Hadron]

I've occasionally spoken to sales reps who know the gear and acknowledge that people have different preferences (rather than just pushing you to whatever is offering the store the best sales incentives that week). It is a joy when that happens. As I'm not American I do not know whether this ever happens in Verizon stores.

At the other extreme I was once told by a sales rep in the UK that Vodafone used GSM while Cellnet (these days called O2) used their own technology. I knew that GSM was the only digital cellular technology licensed for public use at the time, so questioned him on this. He stuck adamantly to his position, which I assume was based Vodafone putting the acronym GSM on their marketing material and Cellnet not doing so. It did not win him the sale.

 

[jephanie]

Finding a knowledgeable salesperson at a phone store is the same as finding a knowledgeable salesperson at a car dealer. They barely know enough to manage the uninformed when it comes to product details.

 

[JHBThree]

I went into a Verizon store on Fri to check out the pixel 2 and xl, they had none on display so he brought one out from the back, I told him when he got back that I didn't want to waste his time that I'm on Sprint and I have way to many phones on my account to even think about switching, the conversation turned into a slight argument about him and his co-workers telling me that the pixel 2 would not work on sprint, I said to all three workers that were surrounding me that not only does the first and second gen pixels work on sprint and every other carrier out there but I could also buy on the spot the pixel 2 and pixel 1 bring home and have both up and running on sprint in about 10 min. They still tried to argue it wouldn't and as I turned away I told the other two to do there research and stop telling customers that come in here from other carriers that Google phones won't work on there chosen carrier. It's just frustrating that no matter which phone store I go into I always no more than the person trying to help me. DO YOUR RESEARCH AND KNOW YOUR JOB!!!!

I mean. It's their job to sell you services at Verizon. That is literally where ALL of their commission comes from, not selling phones. Did you honestly think they would admit you could buy their 'exclusive' handset and take it to any other carrier?

 

[Almeuit]

Yeah I don't trust any reps really.. at all. I would rather Google something if I don't know then ask them.

 

[sulla1965]

There job is to sell you on Verizon. To expect them to openly tell you its ok to buy here and use it on sprint is a bit naive IMO.

 

[ultravisitor]

I mean. It's their job to sell you services at Verizon. That is literally where ALL of their commission comes from, not selling phones. Did you honestly think they would admit you could buy their 'exclusive' handset and take it to any other carrier?

But Veruca Salt wants it, Daddy. She wants it NOW!

 

[Carraser23]

I went into a Verizon store on Fri to check out the pixel 2 and xl, they had none on display so he brought one out from the back, I told him when he got back that I didn't want to waste his time that I'm on Sprint and I have way to many phones on my account to even think about switching, the conversation turned into a slight argument about him and his co-workers telling me that the pixel 2 would not work on sprint, I said to all three workers that were surrounding me that not only does the first and second gen pixels work on sprint and every other carrier out there but I could also buy on the spot the pixel 2 and pixel 1 bring home and have both up and running on sprint in about 10 min. They still tried to argue it wouldn't and as I turned away I told the other two to do there research and stop telling customers that come in here from other carriers that Google phones won't work on there chosen carrier. It's just frustrating that no matter which phone store I go into I always no more than the person trying to help me. DO YOUR RESEARCH AND KNOW YOUR JOB!!!!

I've worked in the cell phone retail side of things before (Verizon). Not everyone is that ignorant when it comes to technology, luckily I did my research and knew what I was talking about. In their defense, it's a tough and stressful job, and they are pressured to sell anything and everything or else get micromanaged and written up. Also, maybe be mad at management for not keeping employees up to speed on the specifics of the phone. From what I remember, all they cared about was new lines and selling accessories.

 

[Carraser23]

I've worked in the cell phone retail side of things before (Verizon). Not everyone is that ignorant when it comes to technology, luckily I did my research and knew what I was talking about. In their defense, it's a tough and stressful job, and they are pressured to sell anything and everything "or else" (write ups, termination). Also, maybe be mad at management for not keeping employees up to speed on the specifics of the phone. From what I remember, all they cared about was new lines and selling accessories.