Verizon: Inactive Pricing Request

[huskers15]

Hello,

I saw someone mentioned in a thread about getting the code from the rep if they were to ever lose UDP again. Does anyone have that code? Or is it user related to their account? Having a bit of a hard time getting my UDP back. I lost it when when i got a new sim card for my phone. There was no upgrade or anything. Let me know what I can do!

Thanks!!

 

[dpham00]

Keep contacting Verizon cs, they should give it back, provided that you didn't do an upgrade that touched the unlimited line. You maybe have to ask to talk to a supervisor. A few calls may be needed

dpham00, Android Central Moderator
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[huskers15]

Ok thank you

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[huskers15]

Is inactive pricing request the only way to get it back? Reason why I ask is because the csr always says the back office has the final say. So I had csr do another ipr and for Verizon user error.

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[dpham00]

My understanding is that it is a separate office that deals with it, perhaps some call it a back office

dpham00, Android Central Moderator
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[rdcamero]

File a Better Business Complaint.Only way I was able to resolve two previous issues I had.I went round and round with Verizon Csr's and their Twitter and Face Book support pages.Both times I recieved a call the day after they got the complaint and had the issue resolved in a couple days.