Verizon/LG Frustrations

[Jaycemiskel]

Ok, I sorted it all out. Looks like they will be sending me a new S8 on Friday. I got very lucky, well, somewhat. Just took some persistence to get it all done. Thanks for all of your help.

Congrats. That's a pretty good outcome.

 

[Joshua_Muldoon]

Congrats. That's a pretty good outcome.

Yeah, I was trying to be as nice as I could be and luckily it worked out. I might have also told her that we would be moving to T-Mobile if it didn't work, but who knows.....

 

[MDMcAtee]

Good on ya... Glad to hear that you are getting it resolved.

Mac

 

[Joshua_Muldoon]

Good on ya... Glad to hear that you are getting it resolved.

Mac

Yes, thank you for all of your help

 

[Mike Dee]

I never got anywhere with Tier 2 on Verizon and I don't think that they will be able to get you a new one..not unless things have changed significantly in the last few years... Not on the phone anyway .. I've always had to go into a corporate store and and try to get things resolved even when I called retentions and spoke with them..

Good luck with it

Mac

I had the opposite. Tier 2 gave me a brand new phone after almost two years when the store suggested I could do better on the phone.

 

[Mike Dee]

Yes, thank you for all of your help

Not a problem... Glad to help. The outcome was better than I imagined.

I find it's always better to speak up but to be as polite and firm as possible until necessary to act otherwise. Another tip is if you start out with a bad CSR, hang up and get another one.

 

[Joshua_Muldoon]

Not a problem... Glad to help. The outcome was better than I imagined.

I find it's always better to speak up but to be as polite and firm as possible until necessary to act otherwise. Another tip is if you start out with a bad CSR, hang up and get another one.

Ok, thank you. My lady was really nice but at the end I could kind of tell she was a bit annoyed. It was probably just from my persistence for it though.