Verizon Note 10 plus keeps restaring

[jeffmogil]

In the last two days my phone has restarted on its own. This morning it has restarted every 10 minutes. Is this happening to anyone else?

 

[mustang7757]

Possible a app is causing this , try in safe mode see if it still happens but stay in it for good amount to test.

 

[jeffmogil]

Thanks, I uninstalled the last app(Hulu) I added, which coincides with the restarting issue.
Hopefully that will work.

 

[mustang7757]

Thanks, I uninstalled the last app(Hulu) I added, which coincides with the restarting issue.
Hopefully that will work.

Ok , great, let's see if that was the one .

 

[B. Diddy]

If it keeps restarting, then boot into Safe Mode as mustang7757 suggested, to see if the problem is due to something you installed vs some problem with the system. https://www.t-mobile.com/support/de...galaxy-note10/safe-mode-samsung-galaxy-note10

 

[blackhawkhot]

Clear the system cache in the boot menu if you still are having trouble... especially if you haven't done so recently.

 

[jeffmogil]

Before I had a chance to try any of the suggestions, my note 10 plus went completely dead. I put the aim and as card in my old note 9. Now I'm debating what to do with my dead note 10 plus. All the Verizon stores around me are closed so do I try calling Verizon(that's a nightmare) or Samsung? Does anyone have any ideas? Thanks

 

[jeffmogil]

I meant Sim and SD cards

 

[B. Diddy]

What a bummer! Whom to call probably depends on how old the phone is. If you got it within the last month or so, start with Verizon, because it might end up being a more straightforward replacement process. If they say it's too late, then contact Samsung for warranty repair/replacement.

 

[blackhawkhot]

What a bummer! Whom to call probably depends on how old the phone is. If you got it within the last month or so, start with Verizon, because it might end up being a more straightforward replacement process. If they say it's too late, then contact Samsung for warranty repair/replacement.

Really does suck, and mars the experience

Escalating it with Verizon might help if they don't do a straight replacement.
Get all over on them like a cheap suit if need be.

Their retainment dept or whatever they call it (AT&T, Customer Loyalty group) may be more helpful.
Sales group as well. Different departments and/or individuals can alter the outcome greatly.
Assertive training helps... consider this a lesson in it if the first call doesn't get it done easy.

 

[blackhawkhot]

Before I had a chance to try any of the suggestions, my note 10 plus went completely dead. I put the aim and as card in my old note 9. Now I'm debating what to do with my dead note 10 plus. All the Verizon stores around me are closed so do I try calling Verizon(that's a nightmare) or Samsung? Does anyone have any ideas? Thanks

Try another charger and cable... good luck

 

[mustang7757]

Before I had a chance to try any of the suggestions, my note 10 plus went completely dead. I put the aim and as card in my old note 9. Now I'm debating what to do with my dead note 10 plus. All the Verizon stores around me are closed so do I try calling Verizon(that's a nightmare) or Samsung? Does anyone have any ideas? Thanks

If you bought through carrier try then first to call otherwise get in touch with Samsung , either way your under warranty