Over the past few weeks I've noticed on every phone call the person on the other end starts cutting out to the point I miss full sentences or don't even hear them answer when I call them. This happens no matter where I am whether I'm at work in my car or at home on WiFi. I have advanced calling turned on. Before this started when I would talk to my girlfriend we would be on hd voice since she has a S8 but it's definitely not anymore. My last software update was on Feb. 23rd and that sounds about right when it started. This makes it practically impossible to make phone calls which I have to do often. The other person on the line can hear me perfectly though.
Verizon Note 8 voices cutting out on phone calls
- Thread starter steelers1
- Start date
Mine is doing this also and it started around last update. Are you using Bluetooth while this happens? I have a note 8, my friend has a S8 plus and it started doing it after their last update also, and updating to Oreo didn't fix it. We were concentrating on it being a Bluetooth issue as we use the same headset also, but maybe it's not the headsets.
No, I'm not using Bluetooth. I was hoping Oreo would fix it whenever Verizon releases it.
Same here. Have you called Verizon and reported it. I will also, they need to start hearing they screwed up the phone with their last update. Make them file a ticket so they see more then one is reporting the issue, everyone please do this if you having this issue. Multiple reports get attention. Thanks
This has been a problem for me as well. I have yet to call it in due to all the BS they talk you through. I need a lot of time and patience when calling them with a problem.
I've had this problem too. It seems intermittent though. I also had a problem when called my wife. It would ring, but as soon as she answered the call dropped. I then called a coworker who is also on Verizon and it did the same thing. At first I chalked it up to me being in Japan, but I called another coworker who is with AT&T and it went right through. After about 15 minutes I tried calling my wife again and it went through.
It seems as though Verizon is having some network problems recently. I'm not what's the cause though.
It seems as though Verizon is having some network problems recently. I'm not what's the cause though.
This (turning off HD calling) worked for me a few months ago. I turned off HD calling and not one issue since doing that.
That's true, but you can still use wifi while on a call to access internet. It is a problem only when you are on a call and don't have wifi access.
Plus, I really like HD Calling but I guess I might as well turn it off because I can definitely tell it's not using HD Calling anyway. These calls that are cutting out are definitely not HD anymore like they used to be.
jhimmel
Well-known member
- Jul 15, 2014
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Well, I suggested it because I'm curious about others results - not necessarily to leave it off. I had issues where it would start cutting out and the other person couldn't hear me. After reading other messages about disabling Advanced calling solving some in-call issues, I tried it. My problems seem to go away. Then things get a little odd. After about a week with it off, and experiencing no issues - I enabled it again and have not had a problem as of yet.
If I start having problems with it again, I may go to Verizon and see if there could be a provisioning problem or something. For now though, seems ok.
It seems to be a Verizon problem only in certain locations. For me, it only happened in my kitchen, even with a couple bars of signal strength.
jhimmel
Well-known member
- Jul 15, 2014
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I have noticed this issue. I am usually in my truck using the vehicle's Bluetooth connection. It happens when I am showing five bars and it happens when I'm only showing one bar, so it's not a signal issue. I have been talking with my wife and, when I notice it, I will touch the "handset" button on my vehicle's display which transfers the call from vehicle to handset, then I will touch the "handsfree" button which transfers it back to the vehicle. This will clear it up, but only for a few seconds. This forum is the first I've read that it is a Verizon issue. I will try turning off the HD calling and see if that resolves the issue.
I started doing that today, no issues that I could tell, I'm going to test it more tomorrow. I don't like the idea of no data while on a call, I do have a tablet in my truck also, so I'll use it's hotspot and connect phone to that for the data.
If it's this, it won't be the first time Verizon has had issues with this HD calling thing.
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