I think Verizon is doing their best to push people to “upgrade” to get the return of the Note 7 taken care of. Reason being, they had to void all the 2 year contracts for everyone that had a Note 7 on an installment plan. They had no choice but to do this, because it would have been illegal to continue charging someone on a device that has been recalled. So I’m sure Verizon feels like they potentially got screwed out of a bunch of cash because of all this. Nothing prevents these folks from going to competitors now because they are no longer under contract. I’m hearing stories of the people who paid in full not getting their money back until the note is returned. Probably because they paid in full before the recall took effect, so there might be some type of loophole in the law that lets them get away with it. Verizon is probably trying to make it difficult to get a straight refund, so people don't just dump the phone and cut and run, so they’re trying their hardest to get people to get another new phone from them.
From their Note 7 Recall FAQ
What if I don't want to exchange my Galaxy Note7?
We
strongly encourage our customers to power down their Note7 device and process an upgrade by visiting
https://forums.androidcentral.com/e...//www.verizon.com/smartphones/&token=kyxZRSH3.
Orders placed through 10/19/2016 will receive free overnight shipping.
After you process your order, you'll receive a special recovery box to return your Note7. (Notice it doesn't say anything like YOU MUST RETURN OR ELSE...)
Do I need to return my Galaxy Note7 after I upgrade to a new device?
Yes, to avoid any charges, please return your Note7 in the special recovery box
provided after you process your order. (Notice it just says to avoid any charges – I’d be curious to see if/how they attempt to charge someone for a device that has been recalled)
What happens to the device payment agreement I have for my Galaxy Note7?
Your Note7 device payment agreement has been automatically canceled, and you'll receive a bill credit for any payments made towards your installment balance.
Additionally, you'll receive a refund or bill credit for any taxes, down payments or upgrade fees you may have paid. Please allow 1-2 bill cycles for credits to apply.
Notice the FAQ doesn’t say a peep about just activating an old device because they don’t make any extra money that way….
https://forums.androidcentral.com/e...w.verizon.com/support/samsung/&token=wgBewrtd