Verizon Note Recall Thread 2.0

[japhule]

This is what I am worried about. I had an S6 before and paid it off early to get the Note 7. Now I have to give the Note 7 back and get a phone I don't really want (my S6 is already gone.) There are really no comparable phones to the Note 7 other than the S7E which is 7 months old. Both the V20 and Pixel XL lack the screen, water resistant rating, wireless charging, and they have the fingerprint reader on the back which is really dumb to me. Basically my only choice is the S7E and be stuck with a 7 month old phone for 2 years.

So what if the S7E is 7 months old? It still has the same processor, ram (just like the V20), camera, wireless charging, and waterproofing as the Note 7. I'm fine going to the S7E (though I wish i had a fixed Note 7). The more i think about it, Samsung didn't have much reason other than timing for financial purposes to release the Note 7 as late as it did. Specs-wise it could've been released along side the S7 and S7E since there wasn't much of a significant upgrade in specs other than the updated curved screen, iris scanner and usb c connector.

 

[Eddster]

Re: why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

I wouldn't imagine this is any sort of Verizon corporate policy because the iPhone is the phone over which Verizon has the least amount of control. And we know how Verizon LOVES control. They can't modify it or add any bloat. Something tells me Verizon would be pushing Android phones since they can gimp them whenever they want. They can take away features and control the timing and content of updates. They can't do any of this with iPhones.

 

[Xenuprime]

So what if the S7E is 7 months old? It still has the same processor, ram (just like the V20), camera, wireless charging, and waterproofing as the Note 7. I'm fine going to the S7E (though I wish i had a fixed Note 7). The more i think about it, Samsung didn't have much reason other than timing for financial purposes to release the Note 7 as late as it did. Specs-wise it could've been released along side the S7 and S7E since there wasn't much of a significant upgrade in specs other than the updated curved screen, iris scanner and usb c connector.

The specs have "aged" well, but my issue (other than just not liking the S7E as much as the N7) is that a 7 month old phone should be discounted at this point. Not just for us, but in general. Does anybody have a guess as to when there will be sales on them? Maybe black Friday?

 

[Lobwedgephil]

Re: why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

Then what other reason would Verizon have to not take up Samsung on the free S7 offer?

At&t did not offer me a free S7, they said I could get full refund or pick any phone they offer and get or pay the difference in price. I took the refund.

 

[Apollo Dezno]

Well I have had my fill of both Samsung & Verizon. I just signed up for Google's Fi service and bought the Nexus 6P straight out. If I like the service I will slowly migrate all of our devices over when I can.

 

[LailaAK]

Re: why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

Or its just one store with a manager who likes iPhones.

that manager rocks a Moto Z with JBL speaker on it all the time.... (but I guess it's a freebie from Verizon?)

 

[japhule]

The specs have "aged" well, but my issue (other than just not liking the S7E as much as the N7) is that a 7 month old phone should be discounted at this point. Not just for us, but in general. Does anybody have a guess as to when there will be sales on them? Maybe black Friday?

I did contemplate originally about seeing if I should wait for any sales to get the Note 7 originally, especially on Black Friday. When I checked the 2015 Black Friday deals from last year with Verizon, they did have sales on the S6/S6E, with monthly payments being lower. I would expect the same for this year with the S7/S7E.

 

[eshropshire]

Re: why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

was at my Verizon corporate store again today... the same manager that I talked to previously asked me "so you're ready to turn in your Note 7 for the iPhone 7 Plus yet?" I hate iPhones, so I obviously declined. However, he told me that they have recommended that most of the walk-in customers to exchange their Note 7 for the iPhone 7Plus... and most have done so.

Is Apple taking advantage of Samsung by offering Verizon extra incentives to push iPhones to Note 7 customers? If so, is that even legal?

Companies offer incentives to their retail partners all the time. I know Samsung is very aggressive in offering incentives. I don't know if Apple is offering an incentive. A more likely explanation is the cost of the phone. They do not want to have customers buy a lower cost device.

I have no doubt the stores have been told to do everything possible to limit refunds. So pushing another high end device is reasonable. They are also probably unhappy with Samsung so they don't want to push a Samsung device.

 

[DaMaRa1109]

Verizon note 7 return

I've done with Verizon 3 times over the past week about returning the note 7 and haven't gotten clarity. I'm using a updated note 7 and it's the only phone on my account, I preordered a Pixel XL so I'm waiting for it as my replacement. Until then I'll be using the note 7, but who is sending some a box to return this thing? The last time I spoke with Verizon they said Samsung is sending return boxes and I can do with it what I please!? Doesn't sound right to me. Does anyone know anything about what's happening, I feel like a 1000 bill is going to show up on my next bill. Thanks

 

[japhule]

Re: Verizon note 7 return

Verizon sent a text to users directing them to this page.

go.vzw.com/note7faq

"Verizon will send you a recovery box to ship back your device. Do not send back your device until you receive the recovery box and shipping instructions."

 

[05GT]

Re: Verizon note 7 return

Verizon just wiped my account clear of my two Note 7 devices. Both lines are available for upgrade and listed as month to month contracts. I don't think they want the devices returned.

 

[skatergirl]

Re: Verizon note 7 return

I've done with Verizon 3 times over the past week about returning the note 7 and haven't gotten clarity. I'm using a updated note 7 and it's the only phone on my account, I preordered a Pixel XL so I'm waiting for it as my replacement. Until then I'll be using the note 7, but who is sending some a box to return this thing? The last time I spoke with Verizon they said Samsung is sending return boxes and I can do with it what I please!? Doesn't sound right to me. Does anyone know anything about what's happening, I feel like a 1000 bill is going to show up on my next bill. Thanks

I believe Verizon is sending the box and you just need to send back the phone.

Your account should already be cleared of the Note 7 payment device. Have you checked online or your phone at your account page?

 

[MizWylie]

I believe Verizon is sending the box and you just need to send back the phone.

Your account should already be cleared of the Note 7 payment device. Have you checked online or your phone at your account page?

This has been the occurrence from Verizon because they want you to be able to do your new phone online without hassle. They DO expect you to select a new phone and you will receive material to ship the phones back

 

[Carlo Villa]

My big question is what happens if I want to upgrade to the Note 8 or whatever next year; am I gonna have to pay off the phone I didn't want in the first place?

Yes

 

[DaMaRa1109]

Re: Verizon note 7 return

I believe Verizon is sending the box and you just need to send back the phone.

Your account should already be cleared of the Note 7 payment device. Have you checked online or your phone at your account page?

Yeah my account is clear of the note 7 but they said Samsung is supposed to be sending me a box!? I've never bought out spoken to anyone from Samsung so I found it strange.

 

[mrocha85]

I've done with Verizon 3 times over the past week about returning the note 7 and haven't gotten clarity. I'm using a updated note 7 and it's the only phone on my account, I preordered a Pixel XL so I'm waiting for it as my replacement. Until then I'll be using the note 7, but who is sending some a box to return this thing? The last time I spoke with Verizon they said Samsung is sending return boxes and I can do with it what I please!? Doesn't sound right to me. Does anyone know anything about what's happening, I feel like a 1000 bill is going to show up on my next bill. Thanks

I read an article that Samsung said they are disposing all of the note 7's that are returned. They are not refurbishing or reselling them. I'm sure Verizon already got their money so they probably don't care what you do with the phone. Verizon wants you to get a new phone so they can put you back on a payment plan.

 

[cwestly]

Still waiting for my original 2 year contract price of $299.99+tax to be credited to my account. Ordered a replacement S7 yesterday and paid 2 year contract price $199.99+tax. Called Verizon today and was put on hold for about 20 minutes and then told a manager would call me back. They were supposed to call back 3 hours ago....I'm thinking they are going to hold out on the $299 refund until they get the N7 back. Anyone else with the same issues?

 

[Oscar Maradiaga]

Re: why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

Or its just one store with a manager who likes iPhones.

I don't blame them for asking you
If you want the iPhone 7plus. I was about to order it yesterday but I do want the Pixel Xl instead of a galaxy s7 or s7 edge

 

[aparker2005]

I got a refund on my n7 today. Went to best buy, picked up an s7e, got a free TV, and avoided an upgrade fee.

 

[Ry]

Re: why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

why is Verizon pushing customers so hard to exchange Note 7 for the iPhone 7 Plus?

was at my Verizon corporate store again today... the same manager that I talked to previously asked me "so you're ready to turn in your Note 7 for the iPhone 7 Plus yet?" I hate iPhones, so I obviously declined. However, he told me that they have recommended that most of the walk-in customers to exchange their Note 7 for the iPhone 7Plus... and most have done so.

Is Apple taking advantage of Samsung by offering Verizon extra incentives to push iPhones to Note 7 customers? If so, is that even legal?

What's wrong with that?