Verizon's new return policy...

[BoNg420]

I was talking with a lady at verizon today, I got a text to get unlimited text, data, and mobile to mobile calling, Fav 5 and 450 minutes for $70. I was talking to the lady about how I read a bunch about android and verizon on Web blogs and forums and such. Anyways, I told her how we knew about their new return policy 2-3 weeks in advance of them changing it thanks to their employees leaking info. Shes told me, they changed it because its apple's policy to only allow 2 weeks for returns.

So thanks Verizon for licking Apple's anus!

 

[Verdes8891]

It was bound to happen. But Apple is also waiving their restocking fee too. So, yea.

 

[BoNg420]

It was bound to happen. But Apple is also waiving their restocking fee too. So, yea.

I also think to many people were abusing this policy. They would get a phone, keep it nearly 30 days, then go exchange it just so they can get rid of their ****ty phone they had now, then get a decent phone for a month, then when the new phone comes out they want, they go and return it.

 

[Cyber Warrior]

Yea I have no problem with it. I don't need 30 days to return a phone. If I don't like the phone its going back the same day. Like said above...... too many people were abusing the policy.

 

[Chris Kerrigan]

I understand people being upset with it, but I also don't have too big of an issue with it. I understand some people are different, but I, like Cyber Warrior, don't need 30 days to determine if it's a phone worth keeping or not.

With that being said, sometimes things happen in your first 30 days. But that's what insurance is for

 

[TinGodz]

I understand people being upset with it, but I also don't have too big of an issue with it. I understand some people are different, but I, like Cyber Warrior, don't need 30 days to determine if it's a phone worth keeping or not.

With that being said, sometimes things happen in your first 30 days. But that's what insurance is for

Is VZW still using Asurion for insurance? If so, you're better off opting out. Asurion is a terrifyingly horrible company. Nothing more than crooks.

 

[n3rdcor3]

Whats wrong with Asurion's insurance??

 

[michael styles]

I don't have a Problem with it as I had the DX for almost 14days & went back to my OG Droid back in the summer cause I couldn't stant the locked bootloader, the inabilty to customize it, & I don't know many who like Blur period. So again 14days should be fine for most & if you know someone looking to upgrade make sure to try & inform as many out there as possible about this so they make a good purchasing choice.

Instead of making a big deal about inform others including friends & fam so this become a mute point....honestly the Reps generally don't like informed customers especially when you know as much as they do. They it sometime & see how they become less friendly. Now this isn't always true but it does happen.

That's just my 2 cents hahaha

 

[RHChan84]

I think 14 days should be enough. I remember buying phones and didn't like them and returned it within a week. No longer then that.

 

[seashepherd]

So I know that the return policy was changed to 14 days but did you know that for all smartphones sold after Feb. 14 the restocking fee is $75 instead of just $30? I was going to go buy an Iphone and just play with it for 2 weeks, return it, and get a T-Bolt, and I would have been happy to for $35, but then they were like "Oh we just changed that it costs $70 to restock all smartphones now." Stupid.

 

[Menno]

So I know that the return policy was changed to 14 days but did you know that for all smartphones sold after Feb. 14 the restocking fee is $75 instead of just $30? I was going to go buy an Iphone and just play with it for 2 weeks, return it, and get a T-Bolt, and I would have been happy to for $35, but then they were like "Oh we just changed that it costs $70 to restock all smartphones now." Stupid.

And what you were going to do is the reason they're increasing restocking fees and reducing trial times.

When you return a phone it CANNOT be sold as new again, even if you return it 5 minutes after it was activated. As soon as a phone is activated on a line, it activates the warranty on the device, and so even if you return it RIGHT after the rep activates it, it's warranty is voided for whoever would pick it up next.

Instead, they have to take that phone and run it through a battery of tests (which cost money) just to it can get the "Certified like new" sticker placed on it, and then it's either sold at a discounted price on contract or to someone who can't upgrade, or it's put in the pool of phones to swap out if someone has a warranty issue with their device. All three of these options mean less money to them, costs that MUST be made up somewhere. And when you're talking a heavily anticipated phone like the iphone where there are a TON of people who'd want one.. that lost "new" phone means a potential lost contract if the delay is long enough.

I haven't seen anything about this yet, but it makes sense if they do it. The Trial period isn't for people who KNOW they won't stick with a phone. Heck, it's not even there for those of us who arn't sure. It's for people who know (or think they know) why they want a given device, but they might think differently once they actually use it.

The restocking fee is there to make you think a little before impulsively buying a device you may not understand (and to discourage people from abusing it because they want to pay for a new toy)

 

[MsGadget13]

I was checking out Verizon's phones on-line and refurb price is the same as new full retail. I was shocked.

When I purchase my next phone before my upgrade is due I'll have to be very careful I'm choosing NEW and not the refurb that's just like it for the SAME price.

I'm only 6 months into my two year Verizon contract after being with AT&T for many years, 15 or more. I'm pleased with the service and my Fascinate but NOT with all the changes they're making.

I like to change phones frequently and not worry about my plan/features not being grandfathered when I do so. AT&T was excellent about grandfathering my plans/features. Not so much about reception and dropped calls...

 

[Triple Threat]

And what you were going to do is the reason they're increasing restocking fees and reducing trial times.

When you return a phone it CANNOT be sold as new again, even if you return it 5 minutes after it was activated. As soon as a phone is activated on a line, it activates the warranty on the device, and so even if you return it RIGHT after the rep activates it, it's warranty is voided for whoever would pick it up next.

Instead, they have to take that phone and run it through a battery of tests (which cost money) just to it can get the "Certified like new" sticker placed on it, and then it's either sold at a discounted price on contract or to someone who can't upgrade, or it's put in the pool of phones to swap out if someone has a warranty issue with their device. All three of these options mean less money to them, costs that MUST be made up somewhere. And when you're talking a heavily anticipated phone like the iphone where there are a TON of people who'd want one.. that lost "new" phone means a potential lost contract if the delay is long enough.

I haven't seen anything about this yet, but it makes sense if they do it. The Trial period isn't for people who KNOW they won't stick with a phone. Heck, it's not even there for those of us who arn't sure. It's for people who know (or think they know) why they want a given device, but they might think differently once they actually use it.

The restocking fee is there to make you think a little before impulsively buying a device you may not understand (and to discourage people from abusing it because they want to pay for a new toy)

+1. Well put

 

[Jude526]

same thing people take advantage and this is their way to get it to stop

 

[Menno]

I was checking out Verizon's phones on-line and refurb price is the same as new full retail. I was shocked.

When I purchase my next phone before my upgrade is due I'll have to be very careful I'm choosing NEW and not the refurb that's just like it for the SAME price.

I'm only 6 months into my two year Verizon contract after being with AT&T for many years, 15 or more. I'm pleased with the service and my Fascinate but NOT with all the changes they're making.

I like to change phones frequently and not worry about my plan/features not being grandfathered when I do so. AT&T was excellent about grandfathering my plans/features. Not so much about reception and dropped calls...

Verizon's actually REALLY good about grandfathering people into plans. As long as you don't try jumping device models, you should be fine. What I mean is that the $15 data plan is for 3g devices, so if you want a 4g device you'll lose that plan, but if you stick with a 3G phone, you'll be fine.

 

[ShaggyKids]

There are always going to be ppl that ruin it for others, unfortunately. I really hate the game playing that ppl do to get what they want at the expense of others rather than playing by the rules. It just makes companies tighten up their policies and raise prices. I would think companies would need to raise prices in order to recoup losses for stuff like this and so in the end we all pay