Very disappointed with the Nexus 6P

The noise cancellation mic being covered or not should have no effect on the clarity of the primary mic. What SHOULD happen if the NC mic is covered, is that you just lose your noise cancellation feature. I just tested it on an iPhone 5C and an HTC M8 (both ways), and there was no difference in clarity with the NC mic covered or uncovered. Either your particular phone is defective, or they designed it wrong.

I think it does have an effect. My call recipients have no problem hearing me at all when I hold the phone to my face or place it on a desk in speakerphone. So either the OP is freakishly unlucky with defective replacements or he's really covering that NC mic up. My thinking is that they designed it in such a way that totally covering it up has ill effects for certain people's usage. That's not a defect though, it's a design decision that affects certain people. If your particular usage compels you to cause that problem you could solve it with a BT headset or look for another brand that doesn't affect call quality when you shoulder it.
 
Hey sorry I didn't get back to everyone. I don't work for any retailer, I just love technology and hate to see people unhappy with their purchases. I had a Note2 until the Nexus 6P came out. I was waiting until the first gen of USB C came out. Alas I hadn't realized the can worms that opened with that one but thats a discussion for the charging post ;-). I hope this last 6P serves you well. If not, I'd talk to Google and see if they can help you out. Their support team has a lot of nice people that work there.
 
Hi guys,

I initially bought the device, because I wanted to go back at using Nexus devices. Had a Note 4 and a Galaxy S6 decided to sell the S6 and get the Nexus 6P being that all the reviews are amazing on it and that I am fed up of touchwiz.

I created a thread regarding my microphone issue where callers would say they could not hear me well when I place my phone on my shoulder when both hands are busy. I went to best buy returned the device, which was very hard here in Canada and they gave me a replacement. Initially I thought the microphone issue was fixed so I was happy, long and be hold the issue started showing up again today and my replacement device has a pink hue on the whole top of the screen. I am getting extremely impatient being that I love the device, but the fact that its a phone first for me is making it very difficult to keep.

Best buy offered either to trade for a Note 5 or to exchange it for another 6P. What I want to know is that how can a big company screw up phone calling so bad and have such poor quality control.

Honesty, an replacement device will not work for you since its a Noise Cancellation Issue. IE when the sound source is away from the Mic, it will be considered as unwanted background noise rather than sound. The effective distance to trigger that is a software calibration issue rather than hardware issue, Google might fix it though.

So if you like the phone , hang on to it for a while. If not then get another phone such as MXPE, LG V10 etc.
 
My tests have shown the noise cancelation on this phone is sik. In the same room as a blaring football game, the person I was talking to said they could not hear it at all. Didn't believe them so made some calls to my voicemail... no trace of the football game with my clearly recorded voice.

Moto X and iPhone weren't even close.

I know this particular message was posted a while ago, but I read it and I was curious so I just had to test it, Blared some music and called my work VM. left a message. NO music in the background, Mic only picked up my voice.

That is absolutely fantastic. Probably the best noise cancelling I have ever heard.

To respond to a more recent message, I have also noticed that if I position my mouth too far away from the bottom of the phone the person on the other end can no longer hear me. I noticed this at first when talking to someone at my Dr's office about scheduling an appointment. I usually pull my phone away to take a look at my schedule and I have a habbit of still trying to hold a conversation without putting the phone on speaker while I look. When I do that with this phone the person on the other end says they cant understand me almost 100% of the time. Not an issue at all that I am considering to be too terrible to work with.
 
My neck is too jacked up to be able to hold a phone on my shoulder next to my ear. Haven't been able to do that since the days of the old land line handsets. :)
 
I would actually be scared of dropping my phone if I held it in between my cheek and shoulder!
 
This video explains exactly what I was describing in my post about call quality

https://youtu.be/Bi8TQ1yC9ZI

Posted via the Android Central App

Hello fellow Canadian. I have a Nexus 6P with Telus as well. The first device had reception and radio issues. I returned it, luckily it was a couple days after I bought it, I wiped the device so they couldn't see how many minutes I used.

The second device was good...for a bit. Then today all of the sudden cellular data just dropped off of the phone. It was like a tower was down or something. I did everything to get it back up and running and all I could do was SMS and call.

I found the call quality to be pretty awesome and the device to be incredible, but it seems as if I was having constant issues with the phone. I'm so bummed about this because I fell in love with that device. I bought into Telus device protection plan which I am using now to get a replacement. So I'm hoping that I get one of these mystical flawless devices people are speaking about.

Something I also found funny, everyone who has a flawless Nexus 6P has been in the state's (correct me if I'm wrong, but that's what it seems like to me) I'm wondering if the devices are manufactured in Toronto or something and they had a bunch of faulty ones come off the line. The device has been released in the states for awhile now and it seems as if everyone loves it down there.

Oh, also, do me a favor and open up the Google Messenger app, hit attach and try attaching a picture from Google Photo, cloud based, not stored on your device. Do the pics generate and successfully attach to your SMS/MMS ?
 
Hello fellow Canadian. I have a Nexus 6P with Telus as well. The first device had reception and radio issues. I returned it, luckily it was a couple days after I bought it, I wiped the device so they couldn't see how many minutes I used.

The second device was good...for a bit. Then today all of the sudden cellular data just dropped off of the phone. It was like a tower was down or something. I did everything to get it back up and running and all I could do was SMS and call.

I found the call quality to be pretty awesome and the device to be incredible, but it seems as if I was having constant issues with the phone. I'm so bummed about this because I fell in love with that device. I bought into Telus device protection plan which I am using now to get a replacement. So I'm hoping that I get one of these mystical flawless devices people are speaking about.

Something I also found funny, everyone who has a flawless Nexus 6P has been in the state's (correct me if I'm wrong, but that's what it seems like to me) I'm wondering if the devices are manufactured in Toronto or something and they had a bunch of faulty ones come off the line. The device has been released in the states for awhile now and it seems as if everyone loves it down there.

Oh, also, do me a favor and open up the Google Messenger app, hit attach and try attaching a picture from Google Photo, cloud based, not stored on your device. Do the pics generate and successfully attach to your SMS/MMS ?

Hey buddy,

I actually sold my 6p and got an S6 edge+ I had way to many problems with my 3 nexus 6p that I had. Especially with call quality. I think he first batch of nexus 6p that came to Canada were just bad.

Posted via the Android Central App
 
Hey buddy,

I actually sold my 6p and got an S6 edge+ I had way to many problems with my 3 nexus 6p that I had. Especially with call quality. I think he first batch of nexus 6p that came to Canada were just bad.

Posted via the Android Central App

Thanks for the heads up, sucks that you had to let that phone go. Hopefully I have some good luck with the replacement.
 
Rogers is giving it at 0$ for boxing day might actually get it again, because my wife needs a phone hers broke. So might give her my edge + and give the 6P another shot.

Posted via the Android Central App
 
Yeah outside of the call quality issues I had the phone was great. Hopefully now with these new batches maybe the issue was fixed

Posted via the Android Central App
 
Personally, I'd never use any phone by pinning it between my shoulder and my ear. That's just super uncomfortable and probably a good way to drop it. But to each his own.

No issues with my 6P on calls but I really only use smartphones for calling less than 5% of my total usage.
 
Personally, I'd never use any phone by pinning it between my shoulder and my ear. That's just super uncomfortable and probably a good way to drop it. But to each his own.

No issues with my 6P on calls but I really only use smartphones for calling less than 5% of my total usage.

Yeah that's the thing I do a good amount of voice calling a day. So 30 to 50% of my usage is on phone calls.

Posted via the Android Central App
 
Down here in the States, call quality has been stellar... both VoLTE and T-Mobile to T-Mobile calls (which still might do their older HD Calling thing from the sounds of it).

But I have heard that there are a fair amount of reports about call issues in Canada, so I am guessing it's not an isolated incident, so hopefully we'll get an update to address it sooner rather than later.
 

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