Video won't play over WiFi

[sandman3]

My Samsung Galaxy S4 will not play videos when I am connected to my Charter WIFI at 30 meg speed. It plays the audio but not video. If I disconnect WIFI and go to either 3G or 4G the videos play fine. Is there a setting I need to change somewhere?

 

[B. Diddy]

Re: sandman3

Welcome to Android Central! Are you using YouTube?

 

[sandman3]

Re: sandman3

Not using YouTube. These are videos attached to e-mails.

 

[B. Diddy]

Re: sandman3

Are you trying to play the videos directly from the Email app, or are you downloading them first, then playing them? If not, try doing that.

 

[sandman3]

Re: sandman3

I am playing from e-mail. When I am not connected to WIFI they play fine. As soon as I turn on WIFI the audio plays but not the video..In the past I have been able to play when WIFI is connected. This seems to be a recent change.

 

[B. Diddy]

Re: sandman3

Does that happen on any wi-fi network, or just your home network? See what happens if you reboot your router, or forget the wi-fi network and then reconnect.

 

[sandman3]

Re: sandman3

I tried other WIFI networks and get the same result. It appears to be something in the phone relating to the functioning of WIFI

 

[PiraTeam]

Re: sandman3

KitKat has known issues with video playback (Issue 70877). Try to use another video player - for example MX Player.

 

[B. Diddy]

Re: sandman3

Ok, try wiping the system cache partition, which won't erase any personal data: Reset: Samsung Galaxy S 4 | T-Mobile Support

 

[sandman3]

Re: sandman3

Your response refers to T-Mobile. My service is Sprint. Is the process different?

 

[B. Diddy]

Re: sandman3

It shouldn't be different. I almost always use the T-Mobile support docs because they have the most easily accessible and readable guides.

 

[sandman3]

Re: sandman3

I followed the instructions and completed the wipe of the cache but is has made no difference. The video will not play when I am on WIFI. It will play on the 3G or 4G. Any ideas?