My number was originally with AT&T but I transferred to Spectrum last year. Visual voicemail continued to work up until recently. Now, it shows new voicemails in the Voicemail tab, but they often appear late, sometimes even by several days. And a voicemail log there always says "click on attachment", "Couldn't load voicemail", and "Can't update visual voicemail. You can still call to check voicemail".
Calling voicemail results in being able to listen to the voicemail. But this is insufficient because (1) it takes longer to listen to, and (2) I sometimes export important voicemails, and recording a voicemail using an external recorder is not convenient as it requires having the recording device on me.
I've tried clearing the Phone app cache and turning off and back on Visual Voicemail. I haven't tried clearing Phone data yet. I assume clearing Phone data will erase the call history, but preserve contacts backed up to the Cloud. What else might it erase? And anything else to try to fix the voicemail issue, perhaps before deleting Phone app data? Should I call Spectrum first?
Pixel 7a, latest version of Android.
Calling voicemail results in being able to listen to the voicemail. But this is insufficient because (1) it takes longer to listen to, and (2) I sometimes export important voicemails, and recording a voicemail using an external recorder is not convenient as it requires having the recording device on me.
I've tried clearing the Phone app cache and turning off and back on Visual Voicemail. I haven't tried clearing Phone data yet. I assume clearing Phone data will erase the call history, but preserve contacts backed up to the Cloud. What else might it erase? And anything else to try to fix the voicemail issue, perhaps before deleting Phone app data? Should I call Spectrum first?
Pixel 7a, latest version of Android.
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