Visual Voicemail Proximity Sensor Issue

[zombiibass]

Hey all. Wondering if anyone else is having this issue.

When listening to visual voicemail, and lifting the phone to my ear to hear the voice mails, the screen does not turn off, so when my ear or face touch the screen things get accidentally clicked.

The sensor does work when I am on a phone call.

Anyone else have this issues?

 

[mlblack16]

This has been the case with every Samsung flagship for years, as far as I've experienced.

I guess it's a Samsung thing, and it really doesn't make any sense. I rarely listen to voicemails without converting to speaker phone and cranking up the volume.

 

[Laura Knotek]

This has been the case with every Samsung flagship for years, as far as I've experienced.

I guess it's a Samsung thing, and it really doesn't make any sense. I rarely listen to voicemails without converting to speaker phone and cranking up the volume.

Same here.

 

[trucksmoveamerica#AC]

This has been the case with every Samsung flagship for years, as far as I've experienced.

I guess it's a Samsung thing, and it really doesn't make any sense. I rarely listen to voicemails without converting to speaker phone and cranking up the volume.

I usually read them, but I've had this issue and sometimes you want to listen to the voicemail in private because you are around people, so this working right would be nice.

 

[mustang7757]

When listening to a visual voicemail or on call the screen turns off to the ear on my unlocked T-Mobile version.

 

[zombiibass]

When listening to a visual voicemail or on call the screen turns off to the ear on my unlocked T-Mobile version.

I'm on att. Probably a different voicemail app.

 

[mustang7757]

I'm on att. Probably a different voicemail app.

Yeah I'm using T-Mobile visual voicemail

 

[zombiibass]

So I did a factory reset and now the sensor works when listening to voicmails.

 

[mustang7757]

So I did a factory reset and now the sensor works when listening to voicmails.

Glad to hear that , unfortunately a factory reset had to resolve this

 

[zombiibass]

Well. The factory reset lasted all of 2 days. Now it's not working again. Not sure what if anything I can do.

 

[mustang7757]

Well. The factory reset lasted all of 2 days. Now it's not working again. Not sure what if anything I can do.

Try safe mode

 

[bdogg171]

Hey all. Wondering if anyone else is having this issue.

When listening to visual voicemail, and lifting the phone to my ear to hear the voice mails, the screen does not turn off, so when my ear or face touch the screen things get accidentally clicked.

The sensor does work when I am on a phone call.

Anyone else have this issues?

I can tell you from years of experience, it's a Motorola problem as well, I thought it was just them.

 

[kstewart]

I had to do several factory resets just to get my s25 ultra just to work period.

 

[mustang7757]

I had to do several factory resets just to get my s25 ultra just to work period.

Oh wow