[Vivo Air] Com.android.phone pop-up will not go away

[soulspin]

My boyfriend upgraded to Android 5.1 today on his Blu Air phone. The com.android.phone pop-up will not go away....tried clicking ok as well as send report. Furthermore we quickly navigate in the phone after pressing ok, looking for apps under settings and it's not there. After each click the pop-up returns. Any help would be great. Tried restart and wiping the cache by holding power and volume. Neither worked. Device is not being recognized on PC.

 

[B. Diddy]

Welcome to Android Central! Moved to the Blu forum.

Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.


If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.