Voice-mail app keeps crashing

[Sandman333]

I cannot get any voice-mail on my Verizon phone. Restarting the phone does not help. The app cannot be uninstalled. Any suggestions?

 

[B. Diddy]

You already tried clearing the app cache/data for the voicemail app?

 

[Sandman333]

You already tried clearing the app cache/data for the voicemail app?

Verizon's text support "Tech Coach" had me clear the cache, but not the data. I finally called and spoke to a person, and they had me cllear the data as well. After that, the phone went into a long account verification process. I still could not see my voice mails, but at least the app was not crashing. I had to long press 1 on the phone dialer to access and delete the most recent voice mails, and then I was able to see them on my phone. What a pain.

 

[Sandman333]

Meanwhile the Tech Coach had me reset the network settings, which of course wiped out all my wifi and bluetooth connections. Tech Coach wanted me to do a FDR, which I did not want to do because of all the work of setting up my phone again. Connecting to 4 cars, my motorcycle, ear buds, wireless speakers, multiple GoPros, etc is going to be enough work....