I did the live chate and that was absolutely a waste of time.
You are now chatting with 'Pamera'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK56402172820X
Pamera: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hello. The Kies installer is failing at each attempt. Feature transfer error -2
Pamera: I am sorry to hear that.
Pamera: I will be glad to assist you regarding the Kies installing issue.
Pamera: Please let me know the model number of the device.
Visitor: Galaxy S3 i747
Visitor: But actually, the phone is fine.
Visitor: ATT finally came out with the Jelly bean update and Kies is needed to install it.
Visitor: Thats where the problem is, I cant install the Kies exe on my Win7 64bit computer
Pamera: I am sorry to hear that.
Pamera: Please let me know the link from where you have downloaded the Kies software.
Visitor: The Samsung US Kies site:
http://downloadcenter.samsung.com/content/SW/201211/20121115133026145/KiesSetup.exe
Pamera: Thank you.
Visitor: Welcome
Pamera: Does the PC have antivirus or firewall installed?
Visitor: It did but I disabled them, retried and still got the error.
Visitor:
Kies - Sync Media, Contacts & Calendars Across All Devices | Samsung
Visitor: Sorry, I didnt mean to send that url
Pamera: Not a problem.
Pamera: Have you rebooted the PC after disabling the antivirus software to make it effective?
Visitor: Oh yea.
Visitor: I work in computer support so please believe that I have tried everything before reaching out for help
Visitor: I read on a forum where someone having the same problem was given the link to download a previous version by your team.
Pamera: I do understand your concern.
Pamera: If we install the previous version software of Kies, it will automatically updates to latest version.
Visitor: Well, lets give it a shot. I feel its something with this version's installer.
Visitor: Maybe once the older installer gets the program on my computer, the update will happen smoothly from there.
Pamera: I request you to try on another PC to verify whether the issue is with the PC or software.
Visitor: Right now all I have with me is this laptop.
Pamera: I am sorry to hear that.
Visitor: Ive never had an installer issue on this computer before.
Pamera: We have tried with all the possible troubleshooting steps. However, the issue persists.
Pamera: At this point in time I request you to contact the voice support team at the number mentioned below for further assistance regarding the issue.
Pamera: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).
Pamera: I apologize for the inconvenience caused to you.
Visitor: The error reads "Error: -2 The system cannot find the file specified."
Visitor: What?>
Visitor: Don't you have a link to a previous version ?
Pamera: I am sorry to inform you that, we do not have the link for previous versions.
Visitor: Ok then. Thanks for your time.
Pamera: You're welcome. Is there anything else I can assist you with?
Visitor: Outside of this issue, no.
Pamera: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue ?X close? button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat session has been terminated by the Samsung Agent.
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