Water Damage Replacement Using At&t

[tkuhe]

Mine is 6/16..

 

[tkuhe]

New one was manufactured 6-28-16. Im not sure what to do now. I was hoping for a late July date. Probably not going to dunk this one just yet. Maybe on vacation it will go in the pool for a few.

When was your damaged one made?

 

[htcrazy]

Mine says 5/23/16 so I guess I better not dunk it.

 

[TylerLV76]

When was your damaged one made?

6-10-16

 

[FLTimmyB]

tkuhe, did you dunk your 6-16 one or is that a new one...sorry lost track, mine was made the same day, and on a side not what color is yours..Im the gold/sand model

 

[tkuhe]

tkuhe, did you dunk your 6-16 one or is that a new one...sorry lost track, mine was made the same day, and on a side not what color is yours..Im the gold/sand model

Havent dunked yet. Black model.
Was going to wait a few months and then do it.

 

[tkuhe]

tkuhe, did you dunk your 6-16 one or is that a new one...sorry lost track, mine was made the same day, and on a side not what color is yours..Im the gold/sand model

No, not yet. Was planning on waiting a month or so for old inventory to work its way through. Black model.

 

[FLTimmyB]

Just to toss another log on the fire here is the link to the statement from AT&T https://forums.androidcentral.com/e...l%23%21%2Fwireless%2FKM1114489&token=j8LqB1Pa
And here is the verbiage with numbers , Hope it helps.

Exchange a water-damaged Samsung Galaxy S7 Active

Samsung is offering a warranty exchange for customers who have experienced water damage issues with their Galaxy S7 active. Learn how to exchange your device.








DETAILED INFORMATION
Exchange your Samsung Active S7




Details

The Galaxy S7 active passed rigorous tests to ensure IP68 certification for water resistance. Samsung stands behind this water resistance certification, and will replace any Galaxy S7 active under its standard limited warranty, should water damage occur.

Warranty exchange
You can receive a warranty exchange for your phone if:
•You're exchanging it for another Samsung Galaxy S7 active.

•You purchased it from AT&T or an AT&T Authorized Retailer.
•You purchased the phone less than one year ago.
•Your issues are related to water damage.

To replace your device, you can:
•Call 800.331.0500.

•Visit an AT&T store.

Insurance coverage
If you already filed an insurance claim for your S7 active, you might receive a reversal. Call Asurion at 888.562.8662 for help.

 

[bkrell]

Ugh...

 

[bryanmsi]

5.31.2016 build date. I have dunked mine several times but never for more than a minute and not more than a few inches deep. No Problems. I would like to try 5 feet for 30 minutes but not until the bad phones get cleared out of the pipeline.

 

[FLTimmyB]

OK Bryanmsi, what color is yours....just a silly question the only reason I ask is if they had more than one line running at a time, maybe it was only on one line.

 

[jlczl]

05/31 manufactured date, Made in Korea, black/grey 32 gb, never purposely dunked but in pool and submerged with no issues.

 

[Slade8525]

thank you sir.

3/5 S7 Actives purchased (6/13/16) show June 4th manufacture date; ZERO problems with water so far, up to almost 4ft in water (various depths less than 4 feet) for less than 20 minutes.

OF NOTE: i do take off the TPU case, rinse it off, and dry it off, blow water out of the ports, and dry it off immediately after a good dunk or wading through or across water...

Again, i do wash it off with windex and soap and water gently when i get home, and take the IP68 rating with a grain of salt; it IS a phone, after all.

Manufacturer/Brand:
samsung
Phone Model:
SAMSUNG-SM-891A
Device Type:
poseidonlteatt
Product Name:
poseidonlteuc
Country of Origin:
MADE IN KOREA
Manufacturing Date:
2016.06.04
...misc info

 

[LonestarROB]

Any way to find out the manufacture date before opening the box?

 

[FLTimmyB]

just gave mine a quick rinse before putting on glass screen protector so far so good date of manufacture 2016.06.03

 

[TylerLV76]

Just received my latest replacement from At&t. This time I didnt get a retail box but did get what appears to be a new phone. Still had all the Samsung stickers and at&t screen stuff on it. Now the kicker. This ones manufacturer date is 6-21-2016. So once again I got a phone before the issue was found. Im mailing off the broken one tomorrow and once they receive it (they still dont have my first broken phone from USPS) Ill dunk this one and see what happens.

The weird thing is the LDI in the sim area of the broke phone isnt pink, its still purple.

 

[berryabusr88]

This is ridiculous. Pitifully handled. People who have improperly built phones should receive a brand new phone not a God damn refurbished p.o.s.

Posted via the Android Central App

 

[TylerLV76]

So beware, At&t is attempting to charge me 751.54 for my water damaged S7 Active. Ive been on the phone for 46 minutes trying to get it resolved. There was zero physical damage at all and I made sure to take pictures of the entire device before shipping it back.

 

[TylerLV76]

Update: still on the phone and this is the response Ive been given so far.
"The phone had water damage and we dont cover that". When I read the At&t notes regarding that they are indeed covering that I have been told twice now it isnt for my phone.

Edit: Update. Problem solved. Supervisor number 4 has now corrected the charge and removed it. What a joke.

 

[TylerLV76]

Update: still on the phone and this is the response Ive been given so far.
"The phone had water damage and we dont cover that". When I read the At&t notes regarding that they are indeed covering that I have been told twice now it isnt for my phone.

Edit: Update. Problem solved. Supervisor number 4 has now corrected the charge and removed it. What a joke.

And supervisor 4 failed also. He began telling me when he went to remove it that they didnt receive the 2nd water damaged phone and that was the charge. I read him the email stating they did receive it and he claims he saw no evidence of that.

I hung up and called my business rep who fixed it in 5 minutes. What a joke.