We do not have a record of Order Number XXXXXX

[lagunarad]

I placed my order through verizonwireless.com and received the confirmation email on 6/26. Every time I try to login and check my order status via the link in the email, I get this "We do not have a record of Order Number... "

I called Verizon and they said my order is in the system.

Anyone else experience this?

 

[Premium1]

use the longer #( preorder confirmation)

 

[Wnrgway]

When using the link to check your order, make sure you select the correct location for where you placed the order.

 

[Failure2Comply]

use the longer #( preorder confirmation)

+1

 

[wowpaw]

Use this link: https://preorder.verizonwireless.com/iconic/iconic/screens/IconicSearchInit.do
and put in your preorder confirmation #

 

[lagunarad]

Thank you, that worked.

 

[dpham00]

When using the link to check your order, make sure you select the correct location for where you placed the order.

sometimes it isn't correct. i ordered over the phone but it didn't show up as a phone order, however, it did work as a web order.

 

[johnatthebar]

I'd been having this problem and just now realized (after I dunno, maybe 7 years) that Verizon has my last name spelled wrong. Works now!

 

[facedown41]

i had this same problem, my solution was that apparently the form treated my last name as my first name. pretty lame but whatever, as long as I get my phone.