We have had a poor mobile signal and poor internet speed for almost 3 months.

[Annie_72]

After complaining several times a manager gave us a rebate of £54 (after they offered £15 and I declined)
They acknowledge a problem they are working on but nearly 3 months later it's the same.
Tonight I discovered some figures on my phone under signal strength.
- 105 dBm and 32 asu
I watched it for some time and it varies between - 104 and - 113 dBm. The asu number varies according to the dBm.
I have no idea what this all means.
However, I can say I think we only have one mast. Not far away either. We have also had many properties built in the villages and suspect demand may be high. We are with EE and the signal was good until late summer.
I understand from neighbours that the other providers have the same problem. BT, talk talk, Virgin etc.
My internet is now slow and keeps buffering too.

My question is what can I do about it. I have another year to run on my mobile contract. If other providers are having similar problems is there any other way to get a better service?
Many thanks for any advice

 

[belodion]

Welcome.

So far as I know, BT and Virgin are MVNOs using the EE network, so if I'm right you are really talking about just the EE network. I'm not sure about Talktalk, or even whether it still exists.
What do neighbours say about O2, 3 and Vodafone - or any MVNOs using those networks - in your area?

 

[belodion]

We can't help further if you don't respond.

 

[Rukbat]

If the signal is poor, internet will be slow, there's nothing "and" about that, it's slow because the signal is weak.

But -103dBm isn't weak. (-113 is quite weak. DB is a logarithmic scale - 3dB is a doubling or halving of strength, 10dB is about 10X, so -113dB is 1/10th the amount of signal as -103dB.)

Evidently EE doesn't care about their customers where you're located. (I don't know the law in GB, but in the US, if they can't provide the service you're paying for, they violated their contract with you to provide usable service, so you can cancel without penalty. Assuming that O2, 3 or Vodafone have better signal there. [We have an area here, peopled mostly by the very poor, who buy the cheapest service they can get - and no carrier really covers that area.])

 

[VidJunky]

I don't know if carriers in your area of the world offer Network Extenders or if one from the US would work there. Granted what other posters have said is true, really they should be helping you as a customer but I had to get one because of my house design. I could stand on the porch and everything worked fine, but step into the house and everything stopped working. I could watch the signal drop off. That's how I found out about Network Extenders. It plugs into your cable modem or DSL and basically repeats over the internet instead of through the air. When I got mine it only did voice but later generations did voice and data. Given the exchange rate I would guess that you could find one for the around the 54 pounds they gave you.

Just a quick Google turned these up...
https://www.google.com/aclk?sa=l&ai...hUKEwi37umWkfPlAhWCct8KHfznDtgQ2CkIyAM&adurl=

https://www.google.com/aclk?sa=l&ai...hUKEwjWgJDmkfPlAhWtT98KHasiDqAQ2CkIsgI&adurl=