We shouldn't HAVE to do a hard reset after updates

[wellsmanfu]

Lollipop has not been kind to me. The first 24 hours weren't bad except for a hit to battery life. Since then my phone has not been running well. I get app crashes and freezing which i know can either be the apps not being updated for lollipop or the phone messing things up.

The phone has been getting hot, running slow, freezing and crashing even when just using built in apps that come with the phone. I did wipe the cache and that's helped some, but I'm still having issues and the battery sucks now.

The last step is a hard reset and I just don't want to have to set up my phone all over, again. For me that's not too difficult because I've done that many, many times over the years. But for many other people it is a pain. They don't want to have to start over with their phone to fix a problem that they didn't cause.

This is 2015 and it's Android Lollipop 5.0! We're not in the early days of Android running Cupcake 1.5 on massively underpowered handsets like the old HTC Hero. We have hardware that should easily handle Android, but we're still having the same old problems.

Isn't anyone else tied of this? I know I am.

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[Jaycemiskel]

It's annoying, but it works. Even people on Nexus devices sometimes have to reset after a major update. One great thing about Lollipop is that it's much easier to only restore the apps you want. This was the easiest it's ever been for me to do a restore so all in all, I'm pretty happy.

 

[Rukbat]

Hard reset isn't factory reset, it just means power off, then power on (as opposed to a soft reset, which is the reset on the power menu).

What you should do is boot into recovery and wipe the system cache.

We're having the same problems, because the updates should do a cache clear and they don't. (They also should be glitch-proof since at least 1989 [when I wrote a glitch-proof update method], and they still brick phones because a battery died or the signal was lost during an update.)

 

[megagene]

I agree whole-heartedly. I absolutely hate doing factory resets unless it is the ONLY solution to the problem I am experiencing. I haven't gotten my Lollipop update because I'm with Rogers and they're slow as hell when it comes to these things, but when I do, I am praying that there aren't any crazy issues or glitches. And if there are, I will try everything else I can (waiting a few days, uninstallling/reinstalling apps, deleting cache partition) before doing a factory reset. If I have to do one then I'll do one, but yeah, they're a bummer.

 

[Jaycemiskel]

Yeah I figured he meant factory reset when he said hard reset, and he already tried clearing the cache. I tried clearing the cache too, but it still ran poorly until I did a factory reset.

 

[P_Devil]

I agree that we shouldn't have to factory reset our phones. I need to do it with my S5 but I'm not for a couple of reasons. First, I shouldn't have to. Samsung/Verizon need to get their stuff together and release the 5.0.1/5.0.2 patch already. Second, I'm (probably) two weeks away from getting a new phone. I was going to wait a little bit longer but the issues I'm experiencing with my S5 now are enough to push me to pay the $100 and get a new phone now (I'm on Verizon Edge and have three months left until I reach the 60% mark). Third, even if I wasn't two weeks away from a new phone, I am not going to go through the hassle of backing it up, factory resetting, and restoring the apps that I want. It took me nearly an hour to get my S5 just the way I like it the day I purchased it, I refuse to go through that again.

 

[wellsmanfu]

Hard reset isn't factory reset, it just means power off, then power on (as opposed to a soft reset, which is the reset on the power menu).

What you should do is boot into recovery and wipe the system cache.

We're having the same problems, because the updates should do a cache clear and they don't. (They also should be glitch-proof since at least 1989 [when I wrote a glitch-proof update method], and they still brick phones because a battery died or the signal was lost during an update.)

You're right, I meant factory reset. When I was a tech at Sprint we called that a hard reset and powering off and on a soft reset. I also already wiped the system cache twice.

I'm just disappointed in Verizon and Samsung for giving us 5.0 when 5.0.1 and 5.0.2 were available. It wouldn't have been that hard to give us the updated software. I'd gladly wait for a big update if that meant I could get an updated version that fixes bugs.

Posted via Android Central App

 

[kashabrown]

I agree that we shouldn't have to factory reset our phones. I need to do it with my S5 but I'm not for a couple of reasons. First, I shouldn't have to. Samsung/Verizon need to get their stuff together and release the 5.0.1/5.0.2 patch already. Second, I'm (probably) two weeks away from getting a new phone. I was going to wait a little bit longer but the issues I'm experiencing with my S5 now are enough to push me to pay the $100 and get a new phone now (I'm on Verizon Edge and have three months left until I reach the 60% mark). Third, even if I wasn't two weeks away from a new phone, I am not going to go through the hassle of backing it up, factory resetting, and restoring the apps that I want. It took me nearly an hour to get my S5 just the way I like it the day I purchased it, I refuse to go through that again.

I could not agree more.

I am thoroughly disappointed with the S5 - it's the first Samsung phone I have ever bought - always had HTC prior to this phone. Email lags (exchange), various lags and then the update fiasco with Lollipop - when I updated, the phone would literally freeze, stop working, etc. I had to do a factory reset to get it to work - then spend 2 hours setting up my custom launcher, etc., etc.

I am going to do the same thing you are - pay extra to get out of my edge thing and get a Nexus 6 when Big Red releases it. No more Samsung for me.

 

[wellsmanfu]

I'll be edging up too. This was my first Samsung phone in a long time and will probably be my last for quite a while.

I know a couple of the Samsung reps in my area and I think I'll call them about this as well. They need to know what their customers are saying and what the reps in the stores are hearing. I know that when I was an LG rep I wanted to hear any feedback so that LG could improve the phones and fix issues.

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[Mojave]

I'm on Verizon and my S5 is my first Android phone. I'm still on KitKat 4.4.4......thank goodness!! I have never done a factory reset or a cache partition. I'll probably freak out if and when I have to.

 

[Nechasin]

I agree we shouldn't have to do a factory reset with our phones on an official update. Not everyone has to. Which to me points to an app that is not working correctly after the update. or an app that is not correctly cleaning up after it self.

 

[prlundberg]

I agree. As you said this is 2015 and there is no excuse for releasing such an awful update. I will never buy another TouchWiz phone. It continues to hobble otherwise great devices. This may finally push me over the edge to root. I've never felt a need to do so before.