Weird screenshot issue

[tat21985]

This is what comes across when I get a screenshot from a buddy with an HTC Evo 4G LTE, on Sprint.. I've checked all of my settings in GoSMS, and I have it set to preserve image resolution, and max size set to 5MB. I can receive screenshots from other types of phones with no issue, but sadly i don't know anyone else to with the EVO to see if the phone is the problem.. Does anyone have any idea what would be causing this?

 

[meyerweb#CB]

It looks like his SMS app is heavily compressing the image to reduce file size.

 

[tat21985]

As you can tell, he runs pretty much stock.. Nothing wrong with that, it's just not for me.. Anyhow, the issue doesn't come up when he sends me a picture that he has taken with the phone's camera, as that comes across clear.. I'll let him know that he may need to look through his settings and change some stuff around, thanks!