getbretweir
Banned
- Nov 27, 2012
- 1,728
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I bought this phone a week ago and I went to verizon (my carrier), and I talked to them and explained to them that I bought this phone just a week ago and you know thinking I could get a new one since the one I had was telling me to insert and SD card. If you know your phones you will know no S6 phone was manufactured with an SD slot. So the people told me to call samsung and complain and see if i can get a new phone. Well I was wrong all they said they could do is repair my phone. I dont want a repair i paid a few hundred dollars for the phone it was crap, i wanted a brand new one. Not only did they run around the question of me getting a new phone. Samsung Customer Service harassed my mother and degraded her and wouldnt even listen to anything she was saying all they said was " We could repair your phone would you like us to explain how". This wasnt a machine it was a guy talking a supervisor of this company. I am ashamed to even believe I bought one of these products from them. Samsung Galaxy S6 is trash!
I think u might need SIM, not SD card. also you said u bought it for a few hundred bucks. did u buy it subsidized through VZ or outright somewhere else?
and what exactly is the problem? is all u have to do is put in the card? if that's the issue, and VZ was rude, I don't see how u can blame Samsung for that.
go back to the store u bought it from, face to face will get u further instead of dealing with someone over the phone. and most times you're able to return the phone. I'd first clarify it's SIM, not SD and see if that works. if you still have problems, threaten to leave. that always gets their attention. and I get the impression you're young, so they don't want to lose u over something so petty. you're potentially a customer that'll be paying $100 a month for the next 50+ years, so they should go out of their way to please
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