- Jun 11, 2011
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I just thought about something I hadn't consciously thought about in a long time, and I wonder if other people have strange things they have been asked to do at work...
Many years ago I was part of a team developing an internet application. As the development effort was drawing to a close the manager realized that there was something they had seen on most of the sites that they visited, so we needed that element on our site. What was missing was the FAQ page. So, one of the first questions was, what are some of the questions that people have been asking? There were no real users yet, but maybe testers came up with some... There were no questions, so the developers were told to make some up.
The first question that popped into my mind was, if there are areas of the site that would lead to unanswered questions, why didn't we build the app to make the answers obvious? But, no, this was not one of the FAQs we published...
The site was launched, complete with the page of imagined FAQs, and I moved on to other projects. I sometimes wonder if they ever updated it with questions from real users...
Many years ago I was part of a team developing an internet application. As the development effort was drawing to a close the manager realized that there was something they had seen on most of the sites that they visited, so we needed that element on our site. What was missing was the FAQ page. So, one of the first questions was, what are some of the questions that people have been asking? There were no real users yet, but maybe testers came up with some... There were no questions, so the developers were told to make some up.
The first question that popped into my mind was, if there are areas of the site that would lead to unanswered questions, why didn't we build the app to make the answers obvious? But, no, this was not one of the FAQs we published...
The site was launched, complete with the page of imagined FAQs, and I moved on to other projects. I sometimes wonder if they ever updated it with questions from real users...