So after much research and anticipation, I bit the bullet late last week and pre-ordered the Droid Maxx direct from the Verizon website. Following my purchase, I did receive a basic email confirmation but in checking the status of the order over the past several days, the status of my order has remained unchanged at "we received and are processing your order" or something like that.
In retrospect, I probably put too much stock in the idea of hoping that "pre-order" might mean actually having the phone on release day (in Verizon's defense their website did say that Maxx orders would ship by 8/27).
Anyway, earlier today I figured I'd head over to my local Verizon store to see if they had any in stock. They did have the Maxx in stock and so I told the salesperson I'd like to purchase one outright. After trying to talk me into the Ultra with an accessory pack instead of the Maxx at the same price (uggghhh) the salesperson started to enter my order. At this point he paused to tell me that he could not proceed with the order as I currently had a pending order on my account. I told him that I'd planned to cancel that order if I was able to purchase one in the store. He told me that this was not possible and that I would need to cancel my online order first.
No problem, I said, so I called Verizon from the store and used the automated prompts to cancel my order (which was still at a pending status). When the local store salesperson attempted to proceed with ringing up the phone he was again stopped as the system showed my order as cancelled but would not allow a new order to be placed. The salesperson then called Verizon using the same number that regular customer use (so much for thinking that Verizon stores would have a direct path to assistance) and waited about 10 minutes on hold before being told that there was nothing that could be done and that I would need to wait for the "system to refresh" before the phone could be purchased. The salesperson was told this could take between 30 seconds and 24 hours.
So the salesperson gave me his card and told me to call back later and he could check to see if the system had refreshed and the hold had been removed from my account. He also said he would be checking and would give me a call with an update. About 5 hours later I called back and was told that they had been very busy and had not had a chance to look into it further but that they would in the next hour. That was about an hour ago, so we'll see if they call back.
Anyway, the moral of this story to all those who pre-ordered and have not already received their Droid Maxx is as follows: unless my experience is highly unusual, don't expect that it will be quick/easy to cancel a pre-order and purchase from your local store instead. My experience has dampened my enthusiasm and made we wish I'd never "pre-ordered" in the first place.
Good luck to all!
In retrospect, I probably put too much stock in the idea of hoping that "pre-order" might mean actually having the phone on release day (in Verizon's defense their website did say that Maxx orders would ship by 8/27).
Anyway, earlier today I figured I'd head over to my local Verizon store to see if they had any in stock. They did have the Maxx in stock and so I told the salesperson I'd like to purchase one outright. After trying to talk me into the Ultra with an accessory pack instead of the Maxx at the same price (uggghhh) the salesperson started to enter my order. At this point he paused to tell me that he could not proceed with the order as I currently had a pending order on my account. I told him that I'd planned to cancel that order if I was able to purchase one in the store. He told me that this was not possible and that I would need to cancel my online order first.
No problem, I said, so I called Verizon from the store and used the automated prompts to cancel my order (which was still at a pending status). When the local store salesperson attempted to proceed with ringing up the phone he was again stopped as the system showed my order as cancelled but would not allow a new order to be placed. The salesperson then called Verizon using the same number that regular customer use (so much for thinking that Verizon stores would have a direct path to assistance) and waited about 10 minutes on hold before being told that there was nothing that could be done and that I would need to wait for the "system to refresh" before the phone could be purchased. The salesperson was told this could take between 30 seconds and 24 hours.
So the salesperson gave me his card and told me to call back later and he could check to see if the system had refreshed and the hold had been removed from my account. He also said he would be checking and would give me a call with an update. About 5 hours later I called back and was told that they had been very busy and had not had a chance to look into it further but that they would in the next hour. That was about an hour ago, so we'll see if they call back.
Anyway, the moral of this story to all those who pre-ordered and have not already received their Droid Maxx is as follows: unless my experience is highly unusual, don't expect that it will be quick/easy to cancel a pre-order and purchase from your local store instead. My experience has dampened my enthusiasm and made we wish I'd never "pre-ordered" in the first place.
Good luck to all!
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