Whatsapp won't restore messages.

[Omer Gvura]

Hello.
iv'e recently purchased a Galaxy S8 plus device, previewer I had the Nexus 6P.
I backed up my whatsapp conv and media.
When I try to restore the chats (media restored) it says fail and that it can't happen.
So I tried to take the msg storage data from the Nexus and put it on the Galaxy, Iv'e changed the name of the file like whatsapp FAQ says, and when I restore it, it says that XXXXXXX amount of messages has been resotred, and none really is.
What can I do?
Thank's in advance for the helper

 

[N4Newbie]

Has your phone number changed?

I don't know if it makes a difference with What's App, but I would consider it a possibility.

 

[Omer Gvura]

Nope, It hasn't

 

[N4Newbie]

Then I don't have an answer. I have successfully restored What's App conversations several times, both by using the automated method and file renaming as you have tried.

Have you tried support@whatsapp.com ?