When charging personal home configuration gone

[Miguel Oliveira1]

Hi! When I charge my recently bought Xperia z2 tablet, it goes back to all initial configurations, I mean, icons on homescreen that I have added, theme, and other personalization disappear so I have to do it all again. I already tried to turn it off before charging but it happened the same way. When I disconnect the cable, after 1 minute, those images presenting the tablet (vivid colors, etc...) appear and then everything's back to initial configuration. Apps I downloaded are still in settings, though. Any chance on help? Thanks!

 

[B. Diddy]

Welcome to Android Central! Is the tablet brand new or used/refurbished? If used, is it rooted? Are you using the stock launcher or an alternative launcher?

 

[Miguel Oliveira1]

Hi! It's brand new. I'm using the original launcher. I just tried again: switched off on the silver button and switched on again. At first everything seems normal but after about 15 secs it appears a sony screen showing the tablet features and when desktop appears all icons are as the same as when I bought it. All my personalizations are gone...

 

[B. Diddy]

So it isn't doing a factory reset, right? It almost sounds like some sort of demo mode. Does it look like the kind of interface you might see on a display model?

 

[Miguel Oliveira1]

Right, it's just the desktop icons disposal that go back to original as well as brightness configurations, wallpapers, and other stuff like this. Yes, that' s the interface I'd see on a display model, it's like a sony promo saying z2 it's an amazing tablet with great features showing spiderman HD images and things like that. (thanks for helping)

 

[B. Diddy]

Go to the System Settings and look around for any kind of option for Demo Mode. If you don't see one, then it's possible they mistakenly sold you a floor model that has a special Demo ROM. If that's the case, you probably can't turn it off--bring it back to the store and ask for an exchange.